DIGITAL MEDIA SERVICES COORDINATOR – JOB DESCRIPTION SUMMARY

Over the past decade, the Mann Center has made significant investments in customer-facing technology, including a new LED plaza display, an interactive learning classroom, and a Webby-nominated website. As part of the next wave of digital improvements, and leading up to Mann’s 50th anniversary in 2026, the role of the Digital Media Services Coordinator has been created. This is an exciting time and opportunity to join the Mann team; the Digital Media Services Coordinator will help produce and launch several new digital initiatives, including LED displays, touchscreens, digital signage, and an updated website.

Organizational Structure:

• The Digital Media Services Coordinator will report to the Vice President of Marketing and Chief Brand Officer.
• The role holder will collaborate closely with senior leadership and team members in marketing, communications, campus operations, and special projects.
   

Responsibilities:

• Oversees the production of new digital media from conceptualization to final product.
• Maintains the existing on-site plaza, lawn, house, Ticket Office, living classroom displays, and new technology moving forward.
• Serves as a key resource for digital media information. 
• Serves as the liaison between the Mann and visiting tours/bands/artists for content and approvals (backstage LED screens).
• Identifies any issues and promptly resolves problems and/or questions involving digital media production.
• Works with internal stakeholders to determine ongoing digital media needs, develops and maintains creative briefs, identifies production options, determines content, and coordinates needs and expectations for new digital media productions. 
• Ensures all content is on brand and meets the requirements outlined in the creative brief.
• Gathers and organizes content, assets, and copy from the extended Mann Team for new digital media productions. 
• Creates and maintains a digital media archive on the Mann’s server. 
• Documents processes for maintaining and updating displays. 
• Sets up content pipelines and pushes new motion graphics and visuals via BrightSign players (BrightAuthor) and Drupal Content Management System. 
• Provides recommendations on how to improve, optimize, and evolve production and maintenance processes on an ongoing basis. 
• Develops and maintains project timelines with input from AV, media & content vendors, partners, and internal stakeholders. 
• Schedules and/or facilitates the scheduling of meetings, presentations, and check-ins with project stakeholders and AV, media, and content vendors and partners, as needed.
• Prepares and maintains project status reports and ensures project stakeholders are updated on the delivery of digital media.
• Works with Mann Center's Chief Financial Officer (CFO), Vice President of People Operations, and Chief Operating Officer to provide budget updates on an ongoing basis regarding foundation and philanthropic gifts. 
• Creates and manages five-year projections for maintenance and upkeep of the AV equipment and content creation.
• The function of the role may change based on business realities.

Knowledge, Skills, and Abilities:

• Bachelor’s degree in communications, public relations, design, relevant field or a minimum of 5 years experience in a similar role managing fast-moving digital projects for non-profit organizations. 
• Must be able to manage multiple projects simultaneously.
• Knowledge of Asana or comparable project management software. 
• Knowledge of Microsoft Excel or comparable software to assist in creating and maintaining budgets and other financial data and reports. 
• Strong knowledge of computer software related to web design, video editing, and graphic design. 
• Experience with interactive technology, audio/visual hardware, and content management systems, including, but not limited to, BrightAuthor and Drupal, is a plus. 
• Excellent attention to detail with the ability to work well under pressure.
• Outstanding communication and interpersonal skills.
• Must be able to work nights, weekends, and irregular hours as driven by events schedule.
• Ability to stand for long periods, walk up and down steps, traverse uneven surfaces, and lift < 50 lbs.
• Must be able to transport oneself between work site locations. 
• Must be fully vaccinated against COVID-19 and provide proof of vaccination before commencing role. 
  

Apply Here