JOB DESCRIPTION: The Data Research Associate is a full-time, exempt position reporting to the Senior Director of Major Gifts. The primary focus of this position is on individual funders, including Board, Chairman’s Council, and donors. As requested, this position will also provide research on foundations, corporations, and government funders.

The Data Research Associate is responsible for developing reports and extracting information from our database(s) to help the Development team better understand, analyze, and identify trends and opportunities for fundraising. This position will serve as the in-house expert on fundraising data through prospect research tools and use of the existing Mann CRM system(s). This position will also explore the potential for implementing a new fundraising constituency group at the Mann. This is a key individual contributor role in the Development department. 

PRIMARY RESPONSIBILITIES:

• Leverages data analytics, prospect research tools, relationship mapping and proactive research strategies to identify major gifts prospects and Board and Chairman’s council candidates, who’s interests align with fundraising priorities.
• Creates detailed reports, mailing lists, and other data extractions in support of the Mann’s fundraising, programming, and events.
• Participates in the further development and improved usage of the Mann’s Archtics donor database.
• Monitors the data request process, ensuring that all data requests are managed and processed in a timely manner.
• Collaborates with the Development team to create briefing documents for high level meetings with donors and prospects.
• Provides donor database analysis to maximize donor renewals and acquisitions
• Together with other members of the Development and Marketing teams, manages the production of fundraising-related mass emails. 
• Manages a folder of updated fundraising materials and templates for the Development team
• Provides data for acknowledgement letters, and assists in pledge reminder process as needed.
• Completes data hygiene projects in database.
• Assists the Senior Director of Major Gifts, Senior Vice President of Advancement and the Development team with campaign analysis including wealth screenings, ticket buyer screenings etc.
• Assists in analyzing donor data before direct mail and phone solicitations to ensure the greatest return on projects.
• Evaluates research tools and emerging technologies and coordinate vendor relations.
• Ensures adherence to professional research standards and ethics of prospect research.
• Assists with annual projects as required.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Bachelor’s degree with additional training/certification in data base management and fundraising analysis.
• Five years of related experience in database reporting and fundraising analysis. Basic SQL knowledge.
• Experience with reporting software such as Crystal Reports, Archtics, Tableau, or Power BI;
• Experience with Blackbaud’s eCRM. 
• Experience in a non-profit fundraising setting.
• Excellent communication skills: verbal, written, and listening; must have superb presentation skills.
• Sound analytical and problem-solving skills combined with good organizational and planning skills.
• A high level of concentration skills and the ability to be detail-oriented; 
• Ability to work well under pressure, demonstrate patience, and understand the needs of various users.
• Ability to work in a demanding environment. 
• Ability to work extended evening and/or weekend hours. 
• Demonstrated track record of meeting deadlines, establishing appropriate priorities, and completing work in a timely manner. 
• Creativity when defining solutions. 
• Knowledge of performing arts is a plus.
• Must possess a valid driver’s license. 
• Must be able to work nights, weekends and irregular hours as driven by operational requirements. 
• COVID-19 vaccination will be required for this position subject to legally valid exemptions.

Apply Here 

^{The Mann is an at-will employer.  It is the policy of the Mann to provide equal employment in all aspects of the employer-employee relationship.  All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity, or any other characteristics protected by law.}

JOB DESCRIPTION: The Development Assistant is a full-time, non-exempt position reporting to the Senior Vice President for Institutional Advancement.

PRIMARY RESPONSIBILITIES:

• Organizes and maintains paperwork for the Senior Vice President for Institutional Advancement including all departmental invoices for payment and credit card reconciliations.
• Manages the calendar of the Senior Vice President for Institutional Advancement.
• Provides administrative support to the Senior Vice President for Institutional Advancement.
• Coordinates department schedules and arranges meetings.
• Manages donor pledge reminder letters and acknowledgement letters.
• Coordinates and assists in planning corporate/social events. 
• Monitors and orders department supplies and stationery. 
• Assists the Data Research Associate with database clean-up.
• Assists the Development team with membership mailings and calls.
• Assists in setup of Donor Terrace & Garden on concert nights.
• Assists with the scheduling of volunteers on concert nights.
• Assists the Manager of Special Events with event coordination and execution.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• An associate degree or similar is required.
• Three to four years’ experience in providing administrative and clerical support to a senior level executive.
• Familiarity with office procedures and equipment is helpful.
• Advanced level knowledge of Microsoft Office Suite.
• Must have the ability to research/correlate data for reports accurately and completely.
• Ability to evaluate and interpret basic statistical reports, spreadsheets, etc.
• Superior written and oral communication skills, ability to write and speak in clear and compelling ways and to articulate the Mann’s mission and values.
• Strong organizational skills.
• Ability to see projects to completion.
• A positive attitude and the interpersonal skills to work with staff and donors at all levels.
• Demonstrated track record of meeting deadlines, establishing appropriate priorities and completing work in a timely manner.
• Demonstrates creativity when defining solutions. 
• Self-motivated. Knowledge of performing arts is a plus.
• Must possess a valid driver’s license. 
• Must be able to work nights, weekends and irregular hours as driven by operational and concert requirements. 
• COVID-19 vaccination will be required for this position subject to legally valid exemptions.

Apply Here

^{The Mann is an at-will employer.  It is the policy of the Mann to provide equal employment in all aspects of the employer-employee relationship.  All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity, or any other characteristics protected by law.}

JOB DESCRIPTION: This role will have overarching responsibility/decision making for all operational matters at the venue, it will lead direct reports (facilities, production, event management, security and box office), will have overall responsibility for emergency planning, security, and will manage external business partner relationships such as parking, Live Nation, AEG/Bowery Presents, 24-hour security, general contractors, and maintenance / landscaping.

PRIMARY RESPONSIBILITIES:

• Establishes and maintains high standards of customer service for all staff, customers, and vendors.
• Manages and is accountable for the venue operational budget.
• Manages relationship with the City of Philadelphia Parks and Recreation department (PPR).
• Works closely with key civic governmental departments, as well as interactions with the community in general.
• Oversees food & beverage and merchandise performance.
• Assists with the hiring of, trains and schedules full and part-time facility services employees, and works closely with all subcontractors and/or third-party vendors.
• Manages Collective Bargaining Agreements (CBA’s) for stagehands and Teamsters in conjunction with Manager of Venue Production Operations and Box Office Treasurers.
• Responsible for the e-onboarding of all new union team members into ADP TotalSource.
• Works closely with internal stakeholders, external business partners, and provides direction on standards and compliance.
• Coordinates and facilitates event set-up with the Manager of Private Events and Facility Rentals.
• Coordinates day of event activities and matters.
• Excellent working knowledge of Health & Safety.
• Implements and complies with the Mann’s / Live Nation’s audit procedures
• Ensures that employee performance is monitored and reviewed accordingly.
• Management of employee attendance records, and payroll for all custodial employees.
• Responsible for meeting staffing levels and keeping within agreed upon budget targets.
• Works with all other departments to help fulfill needed requirements.
• Completes end of day post-concert / event operational reports and submits to COO.
• Any other reasonable duties as required by the executive management; other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Minimum 5 years experience as a general manager or operations manager in a hospitality related business (or equivalent).
• Must have extensive background in a performing arts setting.
• Familiarity of working with Collective Bargaining Agreements.
• Must have sound working knowledge of budget management.
• Exhibits strong problem-solving skills in long term and immediate situations.
• Ability to perform all job duties and responsibilities, must be able to stand for long periods of time, lift <40Ibs, work irregular hours including nights and weekends.
• Requires excellent communication skills, both verbally and written.
• Proficient with Microsoft Office.
• Must possess a valid driver’s license.
• Must be able to work nights, weekends and irregular hours as driven by operational requirements.
• COVID-19 vaccination will be required for this position subject to legally valid exemptions.

Apply Here

^{The Mann is an at-will employer.  It is the policy of the Mann to provide equal employment in all aspects of the employer-employee relationship.  All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity, or any other characteristics protected by law.}

JOB DESCRIPTION: Marketing Analyst will track and oversee market trends to support data-driven marketing decisions. This role will also lead the customer experience input sources into an ongoing data collection, management, recovery, and reporting process. The role will develop predictive models on internal and external ticket buyer data and formulate strategies based on the business objectives of the Marketing Department. The Marketing Analyst must consider all opinions, working with a multi-disciplinary team to develop a clear and effective strategy supported by research and data. They must communicate strategy and plans to internal and external stakeholders. The ideal candidate will be motivated to work with all marketing team members to assist in reaching earned revenue goals. At the same time, managing expenses, managing projects, and ensuring company messaging is supportive of and consistent with marketing strategies. 

This position is an exempt position reporting directly to the Vice President of Audience Development and Integrated Marketing.

RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):

• Manages intake of all marketing-related questions and feedback via email, phone, mail, and other various manners of customer engagement. 
• Serves as the primary contact for the Marketing phone line.
• Tracks customer feedback into the Archtics system and on other relevant platforms.
• Conducts and manage the survey database and perform a deep dive analysis into all survey responses from the previous season to establish trends, improvements, and deteriorations in experience to find areas of growth for patrons for the following season.  
• Analyzes and provide post-season customer feedback to other departments upon request.
• Anticipates and communicate potential communication issues to the Marketing and other Departments when applicable, identify where messaging can be improved. 
• Prepares review documents for the Customer Experience Task Force and ensures at least one meeting a year is accomplished under the Mann’s COO’s direction.
• Proposes, updates, and executes data strategies for digital and direct mail pieces.
• Liaises to provide Ticketmaster transaction data for monthly updates to track best practices and predictive modeled prospects. 
• Executes list trades with other relevant organizations in the market and track per piece ROI.
• Participates in the planning of new Marketing initiatives.
• Assists Vice President of Audience Development and Integrated Marketing with administrative duties such as scheduling meetings, managing the VP’s calendar, note-taking, and project managing departmental initiatives. 
• Attends all concerts and Mann events to fulfill marketing and digital marketing, promotions, and press responsibilities, while overseeing photography and videography needs during the Mann’s season. 
• Assists in identifying errors in copy composition, spelling, grammar, and formatting to optimize marketing materials, including graphics and multi-media pieces. 
• Serves as a backup to the Digital Marketing Manager and Marketing Manager in the office and on-site at events/concerts. 
• Produces and monitors reports for dynamic pricing, pacing reports, ticket sales reports, analyze ticket audits, pricing documentation, and grant permissions in Ticketmaster. Reach out to product support at Ticketmaster on an as-needed basis.  
• Tracks critical metrics such as cost-of-sale, active households, per capita revenue, sales pacing, and response rates. 
• Monitors and forecasts marketing and sales trends in the performing arts sector by gathering data about consumers, competitors, and market conditions,
• Assists in measuring the effectiveness of marketing campaigns and strategies.
• Converts complex data into understandable graphs, tables, and written reports,
• Participates in the planning of new Marketing initiatives and assist Vice President of Audience Development and Integrated Marketing with planning and special project management such as, the Mann’s 50th Anniversary Celebration.
• Supports Digital Marketing Manager by pulling marketing analytics, trades, reporting, list segmentation, and contact lists for mailing and emails. 
• Manages and tracks all direct mail lists for the organization.
• Projects manager any future TRG Arts data collection on behalf of the Mann.
• Oversees the hiring and management of the Marketing Department Customer Experience Intern.
• Other duties are assigned as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Bachelor’s degree in Marketing, Communications, Business, or related discipline preferred or equivalent work experience.
• (3-7) years’ prior experience in a marketing-related data role or equivalent combination of educational training and experience.  
• Creative thinker. 
• Exceptional writing and proofreading skills. 
• Experience using ticketing, database, and/or drag-and-drop email software. Proficiency is a plus. 
• Ability to prioritize projects effectively, take the initiative, demonstrate resourcefulness, and respond flexibly to changing work demands. Strong attention to detail and ability to work on multiple projects simultaneously. 
• Ability to demonstrate a professional presence and exhibit outstanding interpersonal and communication skills consistently and effectively. 
• Experience with Ticketmaster and Archtics a plus  
• Ability to interact positively with others in a collaborative environment. 
• Ability to provide transportation to the office and venue as needed. 
• Ability to work 40+ hours per week, including nights and weekends during the Mann’s season.  
• Professional experience with developing corporate marketing materials, presentations, press releases, social media, and web content preferred.  
• Knowledge of performing arts is a plus.
• Must possess a valid driver’s license.
• Must be able to work nights, weekends and irregular hours as driven by operational requirements.
• COVID-19 vaccination will be required for this position subject to legally valid exemptions.

Apply Here
 

^{The Mann is an at-will employer.  It is the policy of the Mann to provide equal employment in all aspects of the employer-employee relationship.  All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity, or any other characteristics protected by law.}

JOB DESCRIPTION: The Programming Project Manager is a full-time, exempt position reporting to the VP of Artistic Planning and Chief Innovation Officer.

PRIMARY RESPONSIBILITIES:

• Key thought-leader and strategic partner in all phases of internal based programming and curation initiatives. From inception of concept, mission-based analysis, implementation, and completion. Must be an active and supportive partner in all phases. Attendance at events is required.
• Recommends, and assists in developing, and helping to produce special projects.
• Serves as a key point of contact with internal and external partners on special curated projects.
• Assists in the overall coordination and implementation of artistic related logistics, including rehearsals schedules, conductor, and soloist’s rider requirements, creating “welcome packets” and artists itinerary documents for internal distribution, manages pre/post-concert gatherings (i.e., Champagne toasts, dinners, meet and greets). 
• Assists in editing special project contracts/agreements with artists, promoters, orchestras, and associated vendors.
• Attends programming related meetings to capture notes and serve as a secondary voice.
• Must be able to manage and keep accurate records and tracking for all layers of each event.
• Coordinates and clearly tracks all travel and logistics for represented artist engagements, including but not limited to booking flights, ground transportation, and hotel accommodations; facilitating the processing of required artist visas; and coordinating with presenters regarding production requirements and logistical details.
• Produces and keep up-to-date artist itineraries; manage the dissemination of itineraries and the communication of engagement details with artists, presenters, and colleagues, as appropriate
• In collaboration with the finance department, oversees the programming deposit and payment schedules to ensure accurate artist compensation, to include final individual event settlement, analyzes event expenditure in relation to approved budgets.
• Assists in developing proformas, tracking of profit and loss documentation, settlement reconciliation, and managing programming related records on a per event bases.
   

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Minimum five years of project management, special events experience, preferably for a performing arts or cultural institution.
• Creative, responsible, and entrepreneurial, with the ability to execute high-quality artistic initiatives, special events. Superior attention to detail.
• Proven ability to multi-task, juggle multiple priorities, and meet deadlines.
• Excellent computer skills, including solid experience with the Microsoft Office Suite, especially Excel, SharePoint as well as PowerPoint.
• Courteous and diplomatic with excellent interpersonal skills and the ability to develop good relationships with artists, touring and venue personnel.
• Strong verbal and written communication skills.
• Attentive to layers of details with the ability to capture notes.
• Self-motivated with the ability to work well independently and as part of a team in a fast-paced environment.
• Ability to stand for long periods of time, walk up and down steps and lift <50lbs.
• Must be able to work nights, weekends and irregular hours as driven by the programming and events department.
• Must possess a valid driver’s license.
• Must be fully vaccinated against COVID-19 and provide proof of vaccination prior to commencing role.

Apply Here

^{The Mann is an at-will employer.  It is the policy of the Mann to provide equal employment in all aspects of the employer-employee relationship.  All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity, or any other characteristics protected by law.}

JOB DESCRIPTION: The Scheduling and Executive Administrative Assistant is a full-time, non-exempt position reporting to the Manager of Board of Director Relations and the President’s Office.

GENERAL RESPONSIBILITIES / OFFICE OF THE PRESIDENT RESPONSIBILITIES:

• Manages coordinates and oversees all internal and external meetings involving the President & CEO and Senior Vice President of Institutional Advancement.
• Reserves conference rooms and conference lines as well as coordinating relevant meeting logistics for all meetings involving the President & CEO.
• Assists the Manager of Board of Director Relations in preparing for Board of Directors meetings.
• Coordinates Chairman’s Council meetings.
• Serves as the point person for processing all Americans with Disabilities Act (ADA) ticket requests.
• Serves as the Comstar administrator, updating the auto-attendant for office closures and forwarding calls to the Venue Receptionist on show days.
• Manages the issuing, fulfilment, and tracking of gift certificates.
• Serves as primary contact for calls to the President’s office.
• Manages activities related to external boards and committees the CEO serves on.
• Serves as the point person for office supply management, oversight of inbound and outbound mail distribution, and check processing in conjunction with the development and finance departments.
• Oversees the maintenance and repair of office machinery and equipment, such as copiers, printers, telephones, and computers.
• Greets visitors and determines whether they should be given access to specific individuals.
• Manages, orchestrates, and resolves all inbound and outbound communications for the President & CEO.
• Opens, sorts, and distributes incoming correspondence, including faxes and email.
• Shares primary main phone line responsibility with the Programming and Private Events Coordinator as well as seasonal interns.
• Oversees the maintenance and organization of the President’s Office, front office, copy room, kitchen area, and common area.
• Maintains full responsibility for the President & CEO’s schedule, including both personal and business needs.
• Ensures the President & CEO is issued a copy of their daily calendar for the next business day by EOD each day.
• Maintains an updated document of usernames, passwords, and other confidential information for the President & CEO.
• Ensures the President & CEO is properly prepared for all meetings by gathering materials in advance, confirming attendance for all meetings, preparing conference rooms, and ensuring all logistical concerns are met in a timely manner.
• Manages the President & CEO’s administrative credit card reconciliation in conjunction with the Finance department.
• Takes detailed dictations and follows up on noted action items as needed.
• Compiles and submits expense reports for all invoices pertaining to the Office of the President in conjunction with the finance department.
• Manages digital and physical filing including binders, meeting materials, and printed emails for the proper function of the President & CEO’s office.
• Solves technical problems for CEO with phone, computer, printer, cell phone, etc.
• Organizes events in relationship to the Office of the President, including staff holiday parties and other events as needed.
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficient with Microsoft Office products.
• Ability to interact positively with others in a collaborative environment.
• Ability to provide transportation to the office and venue as needed.
• Knowledge of performing arts is a plus.
• Must possess a valid driver’s license.
• Must be able to work nights, weekends and irregular hours as driven by operational requirements.
• COVID-19 vaccination will be required for this position subject to legally valid exemptions.

Apply Here

^{The Mann is an at-will employer.  It is the policy of the Mann to provide equal employment in all aspects of the employer-employee relationship.  All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity, or any other characteristics protected by law.}