JOB DESCRIPTION: The Manager of Development Operations is a full-time, exempt position reporting to the Senior Vice President of Institutional Advancement.

PRIMARY RESPONSIBILITIES:

The Manager of Development Operations function covers key operational areas within the Development team: The tracking of all financial transactions, overseeing the development database, coordination of donor areas at the Mann venue on concert nights, managing corporate seating, and assisting with special projects that relate to the Development team.

Database Management:

• Inputs and processes all contributed revenue in the Archtics database.
• Regularly provides the Development team and CEO with donation reports from Archtics.
• Streamline reporting and database processes in collaboration with the Archtics team.
• Manages back-end editing of online donation forms, streamlining donation process wherever possible.
• Serves as the Development team point of contact for prospect research tools including WealthEngine and iWave.

 
Liaise with Finance Department:

• Tracks all campaign revenue, including the Mann’s Resiliency Fund, bridge funding, endowment funds and income from all other campaign solicitations.
• Tracks all annual fund revenue for each fiscal year, measuring against annual goals and communicating progress regularly to the head of the Development department and the Finance team.
• Coordinates the budget creation process for the Development team on an annual basis in collaboration with the Sr. Vice President of Advancement and the Finance team.

 
Prepare Invoices:

• Coordinates invoicing and follow-up for Board & Council annual commitments and pledge payments.
• Fulfill invoices from Development consultants and other Development vendors in collaboration with the Finance team.
• Manages the credit card reconciliation process monthly for the Senior Vice President for Institutional Advancement.

 
Events:

• Coordinates with Sr. Manger of Special Events to communicate Donor Terrace & Garden needs to food and beverage partner prior to each event.
• Manages staff and intern scheduling for all summer performances.
• Relays donor/department feedback following events to food and beverage partner and/or the appropriate staff member(s).

 
Ticketing:

• Coordinates and tracks distribution of Box tickets to sponsors.
• Assists the Senior Director of Corporate and Business Development with mailing season tickets, benefits packages.
• Serves as corporate concierge ticketing contact during the summer season.
• Coordinates staff box ticketing.
• Manages ticket donations and auction solicitations as requested.

 
Volunteer and Intern Coordination:

• Manages Ambassador program, scheduling volunteers for each concert and off-season administrative support.
• Manages Development internship program.

 
Coordinates external meeting scheduling for the Senior Vice President for Institutional Advancement while in interim until administrative assistant is hired.
 
KNOWLEDGE, SKILLS & ABILITIES:

• College degree is required.
• Three to five years of experience in a development related role, with a proven track record of successful coordination and execution in project management.
• Communicates well (written and verbal), delivers presentations, has good listening skills.
• Works well with customers / donors, promotes a positive image of the Mann, strives to solve issues. Honest, accountable, maintains confidentiality.
• Seeks new opportunities and strives to see projects to completion.
• Meets deadlines, establishes appropriate priority, gets the job done in a timely manner. Works to establish and articulate vision, shows creativity when defining solutions.
• Shows creativity and have strong follow-through. Individual must be able to handle multiple tasks in a fast-paced environment.
• Working knowledge of box office and ticketing is extremely helpful.
• A valid driver’s license is necessary.

Apply Here

^{The Mann is an at-will employer.  It is the policy of the Mann to provide equal employment in all aspects of the employer-employee relationship.  All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity, or any other characteristics protected by law.}

JOB DESCRIPTION: An essential member of the Marketing Department, the Marketing Manager is responsible for several marketing and communications related functions including, but not limited to delivering marketing ideas, data/reporting, and coordinating the publication process for the Mann Center for the Performing Arts. The ideal candidate will be motivated to work with all members of the Marketing team to assist in reaching earned revenue goals while managing expenses, managing projects, and ensuring company messaging is supportive of and consistent with marketing strategies. 
 
This position is an exempt position reporting directly to the Vice President of Audience Development and Integrated Marketing.  

PRIMARY RESPONSIBILITIES:

• Creates, edits, and optimizes marketing materials. Identifies and corrects errors in copy composition, spelling, grammar, and formatting to ensure accuracy. 
• Assists with implementing, tracking, and placing opportunities identified in Mann Marketing Plans. Works with supervisor to track all media and promotions efforts including radio, print, and trade tracking. 
• Project manages the Access the Arts Program implementation, including artwork, distribution, and tracking process.  
• Coordinates and oversees publications, specifically, Audience Access digital Mann’s concert programs from creation to distribution. 
• Track’s marketing asset approvals and external partners, assisting the marketing department with internal approvals, as necessary. 
• Creates, plans, promotes, and executes all logistics for pre-show events and promotions, including site inspection, communication of on-site needs to venue staff, thematic consistency, and innovation. 
• Attends concerts and Mann events to fulfill marketing and digital marketing, promotions, and press responsibilities during the Mann’s season.  
• Creates, edits, and optimizes marketing materials. Identifies and corrects errors in copy composition, spelling, grammar, and formatting to ensure accuracy. 
• Compile’s payment proofs, ad samples, and other support materials into show settlements, ensuring each is delivered no later than the day of the respective show. 
• Processes and files invoices for the department, as well as reconciling the department credit card monthly.  
• Serves as a backup to the Digital Marketing Manager in office and on-site at events/concerts. 
• Manage the survey and Archtics customer databases. Conduct post-concert surveys and any other organizational surveys, as needed.  
• Produce and monitor reports for dynamic pricing, pacing reports, ticket sales reports, analyze ticket audits, pricing documentation, and grant permissions in Ticketmaster. Reach out to product support at Ticketmaster on an as-needed basis.  
• Perform a deep dive analysis into all survey responses from the previous season to establish trends and find areas of growth for patrons for the following season. 
• Manage and track promotional comp ticket trades and submit to the Box Office.
• Participate in the planning of new Marketing initiatives.  
• Support Digital Marketing Manager by pulling marketing analytics, trades, reporting, list segmentation, and contact lists for mailing and e-mails. 
• Assist Vice President of Audience Development and Integrated Marketing and marketing staff with administrative duties such as scheduling meetings. 
• Other duties are assigned as needed 

REQUIREMENTS:

• Bachelor’s degree in Marketing, Communications, Business, or related discipline preferred or equivalent work experience.
• (3-7) years’ prior experience in a marketing-related role or equivalent combination of educational training and experience.  
• Creative thinker. 
• Exceptional writing and proofreading skills. 
• Experience using ticketing, database, and/or drag-and-drop email software. Proficiency a plus. 
• Ability to prioritize projects effectively, take the initiative, demonstrate resourcefulness and respond flexibly to changing work demands. Strong attention to detail and ability to work on multiple projects simultaneously. 
• Ability to demonstrate a professional presence and exhibit outstanding interpersonal and communication skills consistently and effectively. 
• Experience with Ticketmaster and Archtics a plus  
• Ability to interact positively with others in a collaborative environment. 
• Ability to provide transportation to the office and venue as needed. 
• Ability to work 40+ hours per week, including nights and weekends during the Mann’s season.  
• Professional experience with the development of corporate marketing materials, presentations, press releases, social media, and web content preferred.  
• Knowledge of performing arts a plus. 

Apply Here

^{The Mann is an at-will employer.  It is the policy of the Mann to provide equal employment in all aspects of the employer-employee relationship.  All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity, or any other characteristics protected by law.}

JOB DESCRIPTION: The Videographer is a full-time exempt position reporting to the Vice President of Audience Development and Integrated Marketing. This essential role oversees the Mann’s multimedia storytelling and will serve as the Mann’s in-house videographer.
 
The Videographer is responsible for creating video presentations used for events, the web, social media, YouTube, contributing video content ideas, collecting footage from events, documenting the patron experience, composing behind-the-scenes and on-site stories/image galleries, navigating the technical aspects of the live streaming projects, creating b-roll packages, and conducting / videotaping interviews with artists. This role will also oversee the video/photo asset management. and will be responsible for managing the internal/external stakeholder video review/approval process.
 
The ideal candidate will be motivated to work with all members of the Marketing team to assist in reaching earned revenue goals, maintaining positive relationships with stakeholders, and ensuring video content is consistent with the Mann brand and marketing strategies.

PRIMARY RESPONSIBILITIES:

• Captures, edits, and produces relevant, timely content for the institution’s web, social media, private events, and digital displays.
• Ability to seamlessly oversee internal and external video editing and review/approval processes.
• Storyboards, shoots, and edits video of the Mann and its events to produce engaging video stories for multiple platforms (in-season and off-season).
• Coordinates and prioritizes, along with the marketing staff, video needs of other departments.
• Facilitates external requests for video and still photography assets.
• Manages video production intern, if applicable.
• Serves as staff (still) photographer, as needed when it does not conflict with primary video responsibilities.
• Develops a dynamic plan for the Mann’s video strategies and contribute to overall institutional advancement.
• Attends concerts and Mann events to capture videography and assist with marketing and digital marketing, promotions, and press responsibilities, as needed during the Mann season.
• Collaborates with and follow guidelines on video projects when working with internal and external partners including, but not limited to Live Nation Entertainment, the Mann’s booking partner.
• Serves as the main point of contact and manages external videographer business partner relationships. 
• Serves as a back-up and provide support to other marketing positions as required, including the Vice President of Audience Development and Integrated Marketing
• Organizes and properly catalog all video and marketing photo assets.
• Other duties assigned as needed.

Apply Here

^{The Mann is an at-will employer.  It is the policy of the Mann to provide equal employment in all aspects of the employer-employee relationship.  All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity, or any other characteristics protected by law.}