The Mann is committed to providing an enjoyable experience for all patrons at all performances. We make it a priority to accommodate the needs of our guests.
The Mann provides accessible, ADA-compliant seating for all performances. Several options are available including stair-free access and an open space to accommodate a variety of mobility devices including wheelchairs and motorized scooters. Alternatively, an upholstered loose chair can be provided. Aisle seating in seats with folding armrests are available upon request. A limited number of seats are reserved for patrons with low vision or blindness, which are located towards the front and center of the section. All ticket sales are final; there are no refunds or exchanges.
Personal Care Attendant
For any patron with a disability who purchases a ticket for a concert and who will attend the concert with the patron’s government-funded personal care attendant, the personal care attendant will receive a complimentary ticket to the concert and a folding chair will be provided for seating next to the patron. Any request for a complimentary ticket for a personal care attendant must be made at the time of purchase of the patron’s ticket and should be made through the Mann Center at (215) 546-7900, Option 2. Tickets can be retrieved with proper ID from the Will Call windows at the Mann's Box Office.
Parking for patrons with a valid handicap license plate or other authorized identification is available near the north and south entrances on a first come, first served basis. Patrons should follow signage towards the VIP parking areas for designated handicap parking. Patrons may also be dropped off in front of the North Gate, South Gate, or Box Office. The distance from our south parking lot to the main seating areas is approximately 600 feet. The distance from our north parking lot to the main seating areas is approximately 500 feet.
Assisted Listening Devices
F.M. Sound Enhancement is available for patrons in need of this service. These devices amplify and clarify sound by cutting down or eliminating ambient noise. Headsets are distributed free-of-charge on a first-come, first-served basis. Please see a member of the usher staff upon your arrival for a personal receiver.
Sensory Friendly Performances
Sensory friendly experiences may be designated for select performances and typically include mid-level lighting and a cool-down space for stimulated guests. During these performances, guests are free to move, vocalize, and be themselves. Specific information for these performances can be found on the individual event page. For more information, please call (215) 546-7900 and select Option 2 (Monday – Friday from 9AM – 5PM). A comprehensive Know Before You Go guide to our sensory-friendly performances can be found clicking the button below.
For Skyline Stage ADA seating, there is an elevated section that you may be directed to once you arrive at the venue on the day of the show. Chairs can be made available in this section.
Trained service animals are welcome at all performances. Typically, the space under and around each seat will accommodate a service animal during a performance. Consistent with ADA’s revised guidelines, The Mann defines “service animal” as limited to a dog that is trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability. The Mann requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.
All public restroom locations on the Mann’s campus have accessible stalls.
For ADA inquiries for Mann concerts in 2022, please e-mail Info@MannCenter.org or call (215) 546-7900 and select Option 2. We will be available to assist you at this number Monday – Friday from 9AM – 5PM. We welcome your feedback and any recommendations you may have on how we can improve our access and better accommodate our guests.