Frequently Asked Questions

Permitted Items
• One 20-oz. plastic, factory-sealed bottle of water per person
• Empty refillable water bottles
• Umbrellas (small, collapsible-shaft umbrellas, i.e. purse umbrellas, tote umbrellas, etc.)
• Blankets
• Lawn chairs (varies from concert to concert. No chairs permitted at our Skyline Stage.)
• Costumes (masks, sharp objects, large props, and weapons of any kind are not permitted)
• Posters (8.5" x 14" at the largest)

Prohibited Items
• Weapons of any kind, including pepper spray / mace
• Selfie sticks
• Cigarette lighters / vaping devices 
• Outside food, beverages, and alcohol (for non-picnic shows)
• Cans
• Kegs and mini-kegs
• Glass containers of any kind
• iPads / Tablets / Laptops
• Drones / GoPros
• Tents / canopies / camping equipment
• Bags that do not comply with the Mann's bag policy
• Beach / golf umbrellas
• Laser pointers
• Costume masks
• Illegal drugs
• Animals (service animals are welcome, but no pets)
• Professional camera equipment & flash photography

Smoking
In consideration of our patrons and in compliance with the City of Philadelphia Ordinance maintaining smoke-free Parks & Recreation facilities, the Mann maintains a smoke-free campus.

Security Screening
All patrons will be required to pass through a magnetometer (hand-wanding/screening is available upon request). Bags and backpacks are subject to search upon entry to the venue.  Due to artist restrictions, permitted and non-permitted items are subject to change without notice. The Mann has the right to restrict any items at any time without prior warning.

Re-Entry
Re-entry is not permitted. (Patrons are permitted to return their picnics to their car on Picnic Nights.)

Bag Policy
Bags must be 12"x6"x12" or smaller. For the safety of our patrons, all bags are subject to search.

Picnic Nights
During the Mann's Picnic Series, patrons may bring whatever refreshments they desire (alcohol included). If you’re planning on picnicking on the lawn pre-concert and moving to your reserved seat under cover, please be sure that your cooler is small enough (15" x 12") to be stowed under your seat. No glass containers or lawn chairs are allowed under cover. Re-entry is permitted on Picnic Nights so that patrons may return any picnic items or chairs to their vehicle.

Gates open at different times for each concert. Be sure to check the event detail page for your performance to confirm the time.

• Yes, the stage is visible from the lawn and there is ample sound. Lawn seating is available on a first come, first served basis.
• Yes, there are two large video screens located on the back of TD Pavilion facing the lawn. Video screens are used for select TD Pavilion performances.
• For our Movies @ the Mann nights, the movie will be displayed on our lawn screens.

PLEASE NOTE: For the 2021 season, the lawn will only be open for select performances.

Casual attire is appropriate. Be prepared for all weather conditions; there is no covering on the lawn or terrace.

• Grass parking lots surround the venue.
• Unless otherwise stated, parking at the Mann is FREE. 
• The Mann encourages patrons to arrive early to avoid any delays.

Want to park closer to the gates? Become a member to enjoy the closest parking options.

Premier Parking upgrades are also available for purchase on a show to show basis. Premier Parking allows you to park close to the gates and guarantee your parking spot right up to show time! Premier Parking spaces will be held for you up until the start of the show and cannot be guaranteed if you arrive after the show starts. Purchase in advance on Ticketmaster.com or day of show at the entrance to the lot, subject to availability. Rates vary by event. Cash and credit are accepted.

The venue is located at 5201 Parkside Ave, Fairmount Park, Philadelphia, PA 19131. For more information, please visit our Travel page.

Movies @ the Mann are one-of-a-kind movies nights at our venue. As the film plays on three giant screens, a world-class orchestra will play the iconic score live! At these events, picnics are welcome, so sit back, relax, and enjoy the show.

Will Call is located at the venue Ticket Office. Please bring a valid photo ID and the credit card used to purchase to pick up your tickets. 

Online
Tickets are available for purchase via MannCenter.org or Ticketmaster.com. For assistance using Ticketmaster, click here.

Ticket Office
2023 Ticket Office Hours
Sunday & Monday: Closed
Tuesday – Saturday: 12PM – 4PM
*On show days, the Ticket Office will open at 2PM and close at intermission.

In an effort to protect staff and patrons, we will be transitioning to mobile tickets.
 
There are no Ticketmaster fees at this Ticket Office. There is a $3 per ticket restoration fee for all tickets, and an additional $2 per ticket fee applied for credit card purchases. All day-of-show purchases have a $5 per ticket charge added to the ticket price.

2023 Ticket Office Hours
Sunday & Monday: Closed
Tuesday – Saturday: 12PM – 4PM
*On show days, the Ticket Office will open at 2PM and close at intermission.

In an effort to protect staff and patrons, we will be transitioning to mobile tickets.
 
There are no Ticketmaster fees at this Ticket Office. There is a $3 per ticket restoration fee for all tickets, and an additional $2 per ticket fee applied for credit card purchases. All day-of-show purchases have a $5 per ticket charge added to the ticket price.

All ticket sales are final; there are no refunds or exchanges.

For questions about tickets you’ve ordered, contact Ticketmaster’s Fan Support via email or chat.

Yes, it is. While your Lawn ticket may show a row and seat number, that is strictly for Ticket Office tracking. The Lawn is all general admission and first-come, first-served.

PLEASE NOTE: For the 2023 season, the lawn will only be open for select performances.

As long as the event is not sold out, tickets will be available for purchase on the day of the show. The face value of all tickets are increased by $5 for day of event ticket purchases (beginning at 12:01 AM EST) made through our Ticket Office or through Ticketmaster.com.

Group ticketing is available for select performances. For more information, visit our Ticketing Information page.

• Children of all ages must have a ticket to enter the venue unless otherwise noted.
• Children under 2 years old are admitted free to the lawn for our Philadelphia Orchestra performances. To redeem these free children’s lawn tickets, please go to the Mann Ticket Office on the evening of the performance. The child must be present with a parent or guardian at the time of redemption. Tickets for covered seating and for all other concerts must be purchased at regular prices, regardless of age.
• There is no minimum age for admittance to the Mann, however, we ask that everyone, regardless of age, be able to sit quietly through our performances, which frequently exceed two hours in length. In the event that a child is disruptive during a concert, an usher may ask that you please remove them from the venue.
• We recommend introducing children under the age of 12 to the performing arts at one of the Mann’s free Young People’s Concert Series performances.

Bag Policy: Bags must be 12"x6"x12" or smaller. For the safety of our patrons, all bags are subject to search.

This policy does not apply to the Mann's Picnic Series, however all blankets, chairs, or other hand-carried items permitted into the venue are subject to search.

In consideration of our patrons and in compliance with the City of Philadelphia Ordinance maintaining smoke-free Parks & Recreation facilities, the Mann maintains a smoke-free campus.

Concerts and performances will take place rain or shine. There are no refunds or exchanges.

The Mann is an outdoor, open-air venue that cannot guarantee patrons refuge in severe weather. The safety of our patrons is a top priority, so the Mann may delay the start, interrupt, or even cancel a concert if an emergency occurs. Updates will be provided as soon as possible on the Mann's website, social media channels, venue digital screens located in the house, plaza, and on the back of the TD Pavilion on-site.

For performances with The Philadelphia Orchestra, if there are seats available, lawn ticket holders may exchange their tickets for full price covered seats in TD Pavilion, subject to availability by visiting the Ticket Office the day of the performance. The original cost of the lawn ticket will be credited toward this purchase.

Mann Center does not censor or control the content created by guest artists. If you have sensitivities to adult language or socio-political commentary, please be aware of the artists’ work before purchasing tickets to and/or attending their performances.

Re-entry is not permitted. (Patrons are permitted to return their picnics to their car on Picnic Nights.)

XFINITY WiFi is available at select locations dependent on demand and connectivity.

A medical station is located in the Guest Services Center.

Please call (215) 878-0400 Ext. 300 or email LostandFound@MannCenter.org to inquire about or report lost items.

There is an ATM on campus, located in Guest Services at the east end of our plaza. 

We also have a reverse ATM on campus for you to convert your cash, dollar for dollar, with no charges, to a prepaid debit card. Use the card anywhere, not just at the Mann!

For the 2021 season, please check your individual event page for food and drink information.

Please see our Accessibility page for details. Accessible seating can be requested by completing the form here.

No, the Balcony is only accessible by a walkway from the promenade or by stairs located to the left and right hand sides of the TD Pavilion.

Skip the line! The Fast Lane is the quickest way to the Pit or Great Lawn for your favorite shows. Head to the South Gate and present your fast lane voucher along with your concert ticket for Fast Lane access. One voucher per event ticket is required.

Effective April 22, 2022. Since the City of Philadelphia has lifted the mask mandate, face coverings are optional and not mandatory.

For some events, proof of full vaccination against COVID-19 (at least two weeks after final dose) OR a negative COVID-19 test result within 72 hours of the event will be required for entry. See your specific event page for up-to-date entry requirements. At this point in time, no events require proof of vaccination or negative test.

At this time, no events require proof of vaccination or negative test.

Please note: Entry requirements and venue protocols, such as masking, testing, and vaccination are subject to change, so please check your specific event page for up-to-date, show-specific entry guidelines.

No. While we prefer printed proof for shows that require proof of vaccination, we will accept a digital image. A photo of your card or a state-certified app (i.e. Docket) will be accepted.

For shows that require proof of vaccination or a negative COVID test, a PCR or antigen COVID-19 test will be accepted — please be sure to bring printed proof of your negative test result, dated and time-stamped. At-home test results will only be accepted if there is a link to results you can print from a medical platform.

Your proof of negative test result must also include your name, which will be verified against your ID.

For shows that require proof of vaccination or a negative COVID test, we will accept digital results. While we prefer printed proof, we understand that not all patrons have access to a printer and will accommodate dated and time-stamped images as well as results from a certified medical platform.

Your proof of negative test result must also include your name, which will be verified against your ID.

For shows that require proof of vaccination or a negative COVID test, there will be a specified time period in which your negative result needs to fall. If the time period is 72 hours, the test will need to be taken within three days of the event. We will be checking the date, not the time.
 
For example, if your event has a 72 hour policy and the concert is on Saturday at 7PM, all test results need to be as of that Wednesday.

For shows that require proof of vaccination or a negative COVID test, all patrons who are not vaccinated, including children, must be provide proof of a negative test result. If the child is under the age of 2, the child does not need to be tested.