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Frequently Asked Questions

You should find answers to the most common questions asked about events at the Mann on this page. If your question isn't addressed here, please contact us at Info@MannCenter.org.

FAQ
Questions about the Mann

What time do gates / doors open?

Gates open at different times for each concert. Be sure to check the event detail page for your performance to confirm the time.

Can you see the stage and hear the music from the lawn? Are there lawn screens?

  • Yes, the stage is visible from the lawn and there is ample sound. Lawn seating is available on a first come, first served basis.
  • Yes, there are two large video screens located on the back of TD Pavilion facing the lawn. Video screens are used for select TD Pavilion performances.
  • For our Movies @ the Mann nights, the movie will be displayed on our lawn screens.

PLEASE NOTE: For the 2021 season, the lawn will only be open for select performances.

How should I dress?

Casual attire is appropriate. Be prepared for all weather conditions; there is no covering on the lawn or terrace.

Where can I park? How much is parking?

  • Grass parking lots surround the venue.
  • Unless otherwise stated, parking at the Mann is FREE
  • The Mann encourages patrons to arrive early to avoid any delays.

Want to park closer to the gates? Become a member to enjoy the closest parking options.

Premier Parking upgrades are also available for purchase on a show to show basis. Premier Parking allows you to park close to the gates and guarantee your parking spot right up to show time! Premier Parking spaces will be held for you up until the start of the show and cannot be guaranteed if you arrive after the show starts. Purchase in advance on Ticketmaster.com or day of show at the entrance to the lot, subject to availability. Rates vary by event. Cash and credit are accepted.

How do I get to the Mann?

The venue is located at 5201 Parkside Ave, Fairmount Park, Philadelphia, PA 19131. For more information, please visit our Travel page.

What can I expect at Movies @ the Mann?

Movies @ the Mann are one-of-a-kind movies nights at our venue. As the film plays on three giant screens, a world-class orchestra will play the iconic score live! At these events, picnics are welcome, so sit back, relax, and enjoy the show.

Questions about Tickets

Where is Will Call located?

Will Call is located at the venue Box Office. Please bring a valid photo ID and the credit card used to purchase to pick up your tickets. 

How can I purchase tickets?

Online
Tickets are available for purchase via MannCenter.org or Ticketmaster.com.

Phone

Tickets can be purchased over the phone via Ticketmaster at (800) 982-2787.

Box Office 

The Mann Box Office is open for the season.

Our Box Office is open Monday – Saturday, 10AM – 5PM. On show days, the Box Office opens at 2PM until intermission. The Box Office is closed on Sundays and holidays.  
In an effort to protect staff and patrons, we will be transitioning to mobile tickets.
 
There are no Ticketmaster fees at this Box Office. There is a $3 per ticket restoration fee for all tickets, and an additional $2 per ticket fee applied for credit card purchases. All day-of-show tickets have a $5 per ticket charge added to the ticket price.

When is the Box Office open?

The Mann Box Office is open for the season.

Our Box Office is open Monday – Saturday, 10AM – 5PM. On show days, the Box Office opens at 2PM until intermission. The Box Office is closed on Sundays and holidays.

Can I refund or exchange my tickets?

All ticket sales are final; there are no refunds or exchanges.

For questions about tickets you’ve ordered, contact Ticketmaster’s Fan Support via email or chat.

Is the Lawn general admission?

Yes, it is. While your Lawn ticket may show a row and seat number, that is strictly for Box Office tracking. The Lawn is all general admission and first-come, first-served.

PLEASE NOTE: For the 2021 season, the lawn will only be open for select performances.

What if I want to buy my tickets on the day of the show?

As long as the event is not sold out, tickets will be available for purchase on the day of the show. The face value of all tickets are increased by $5 for day of event ticket purchases (beginning at 12:01 AM EST) made through our Ticket Office, by telephone, or through Ticketmaster.com.

Can I get a discount if I buy tickets for a large group?

Group ticketing is available for select performances. For more information, visit our Ticketing Information page.

Does my child need a ticket?

  • Children of all ages must have a ticket to enter the venue unless otherwise noted.
  • Children under 2 years old are admitted free to the lawn for our Philadelphia Orchestra performances. To redeem these free children’s lawn tickets, please go to the Mann Box Office on the evening of the performance. The child must be present with a parent or guardian at the time of redemption. Tickets for covered seating and for all other concerts must be purchased at regular prices, regardless of age.
  • There is no minimum age for admittance to the Mann, however, we ask that everyone, regardless of age, be able to sit quietly through our performances, which frequently exceed two hours in length. In the event that a child is disruptive during a concert, an usher may ask that you please remove them from the venue.
  • We recommend introducing children under the age of 12 to the performing arts at one of the Mann’s free Young People’s Concert Series performances.
Questions about Policies

What can I bring to a performance?

Permitted Items
• One 20-oz. plastic, factory-sealed bottle of water per person
• Empty refillable water bottles
• Umbrellas (small, collapsible-shaft umbrellas, i.e. purse umbrellas, tote umbrellas, etc.)
• Blankets
• Lawn chairs (varies from concert to concert. No chairs permitted at our Skyline Stage.)
• Costumes (masks, sharp objects, large props, and weapons of any kind are not permitted)
• Posters (8.5" x 14" at the largest)

Prohibited Items
• Weapons
• Selfie sticks
• Outside food, beverages, and alcohol (for non-picnic shows)
• Kegs and mini kegs
• Glass of any kind
• iPads / Tablets / Laptops
• Drones
• Tents / Canopies
• Camping equipment 
• Beach / Golf umbrellas
• Laser pointers
• Costume masks
• GoPros
• Animals (service animals are welcome, but no pets)
• Professional camera equipment & flash photography

Smoking
In consideration of our patrons and in compliance with the City of Philadelphia Ordinance maintaining smoke-free Parks & Recreation facilities, the Mann maintains a smoke-free campus.

Security Screening
All patrons will be required to pass through a magnetometer (hand wanding/screening is available upon request). Bags and backpacks are subject to search upon entry to the venue.  Due to artist restrictions, permitted and non-permitted items are subject to change without notice. The Mann has the right to restrict any items at any time without prior warning.

Re-Entry
Re-entry is not permitted.

Bag Policy
Effective July 9, 2021. The Mann's bag policy is for the safety of our patrons and requires search of all bags prior to venue entry. Bags must be an individual clear plastic, vinyl, or PVC tote bag no larger than 12"x6"x12" with a single compartment and/or a small clutch bag (4.5"x6.5"). Backpacks are not allowed. Patrons who arrive with a bag other than what is permitted may purchase a clear plastic tote for $10 at the gates. This policy does not apply to the Mann's Picnic Series, however all blankets, chairs, or other hand-carried items permitted into the venue are subject to search.

What is the bag policy?

Effective July 9, 2021. The Mann's bag policy is for the safety of our patrons and requires search of all bags prior to venue entry. Bags must be an individual clear plastic, vinyl, or PVC tote bag no larger than 12"x6"x12" with a single compartment and/or a small clutch bag (4.5"x6.5"). Backpacks are not allowed. Patrons who arrive with a bag other than what is permitted may purchase a clear plastic tote for $10 at the gates.

This policy does not apply to the Mann's Picnic Series, however all blankets, chairs, or other hand-carried items permitted into the venue are subject to search.

Is smoking permitted?

In consideration of our patrons and in compliance with the City of Philadelphia Ordinance maintaining smoke-free Parks & Recreation facilities, the Mann maintains a smoke-free campus.

What happens if it rains?

  • All performances go on, rain or shine. There are no refunds or exchanges.
  • In the case of inclement weather, admission to the venue or show times may be delayed; check MannCenter.org for updates.
  • For performances with The Philadelphia Orchestra, if there are seats available, lawn ticket holders may exchange their tickets for full price covered seats in TD Pavilion, subject to availability by visiting the Box Office the day of the performance. The original cost of the lawn ticket will be credited toward this purchase.

What if I have a concern about the content of a performance?

Mann Center does not censor or control the content created by guest artists. If you have sensitivities to adult language or socio-political commentary, please be aware of the artists’ work before purchasing tickets to and/or attending their performances.

Is re-entry allowed?

Re-entry is not permitted.

Questions about Services / Amenities

Is WiFi available?

XFINITY WiFi is available at select locations dependent on demand and connectivity.

Is First Aid available?

A medical station is located in the Guest Services Center.

Is there a Lost & Found?

Please call (215) 878-0400 Ext. 300 to inquire about or report lost items.

Is there an ATM?

There is an ATM on campus, located in Guest Services at the east end of our plaza. 

We also have a reverse ATM on campus for you to convert your cash, dollar for dollar, with no charges, to a prepaid debit card. Use the card anywhere, not just at the Mann!

What types of food and drink are offered?

For the 2021 season, please check your individual event page for food and drink information.

What accommodations are made for patrons with disabilities?

Please see our Accessibility page for details. Accessible seating can be requested by completing the form here.

Is there an elevator up to the Balcony?

No, the Balcony is only accessible by a walkway from the promenade or by stairs located to the left and right hand sides of the TD Pavilion.

What is the Fast Lane?

Skip the line! The Fast Lane is the quickest way to the Pit or Great Lawn for your favorite shows. Head to the South Gate and present your fast lane voucher along with your concert ticket for Fast Lane access. One voucher per event ticket is required.

Questions about COVID-19 Policies

Are face masks required?

Effective August 12, 2021. To align with evolving public health directives and for the safety of all patrons, everyone ages 2 and above, regardless of vaccination status, will be required to wear masks in all areas of the Mann campus unless actively eating or drinking. Patrons should bring their own masks to the Mann.

Do I need to bring proof of vaccination?

We will continue to follow guidelines from the City of Philadelphia and the CDC – neither are requiring proof of vaccination at this point.  However, should a visiting artist require proof of vaccination for a particular show, we will honor and operationalize their request.

Currently, the below shows require proof of vaccination OR a negative COVID-19 test result:
   August 22: Wilco & Sleater-Kinney
   September 5: Sad Summer Festival
   September 8: My Morning Jacket & Brittany Howard
   September 9: Lord Huron
   September 11: Outlaw Music Festival
   September 23: Bleachers
   September 28: Glass Animals

The below show requires proof of vaccination ONLY:
   September 22: Phoebe Bridgers

Do I have to bring my original vaccination card?

No. While we prefer printed proof for shows that require proof of vaccination, we will accept a digital image. A photo of your card or a state-certified app (i.e. Docket) will be accepted.

What type of COVID test will be accepted?

For shows that require proof of vaccination or a negative COVID test, a PCR or antigen COVID-19 test will be accepted — please be sure to bring printed proof of your negative test result, dated and time-stamped. At-home test results will only be accepted if there is a link to results you can print from a medical platform.

Your proof of negative test result must also include your name, which will be verified against your ID.

Do I need to print my test results?

For shows that require proof of vaccination or a negative COVID test, we will accept digital results. While we prefer printed proof, we understand that not all patrons have access to a printer and will accommodate dated and time-stamped images as well as results from a certified medical platform.

Your proof of negative test result must also include your name, which will be verified against your ID.

When does my COVID test need to be done?

For shows that require proof of vaccination or a negative COVID test, there will be a specified time period in which your negative result needs to fall. If the time period is 72 hours, the test will need to be taken within three days of the event. If the time period is 48 hours, the test will need to be taken within two days of the event. We will be checking the date, not the time.
 
For example, if your event has a 72 hour policy and the concert is on Saturday at 7PM, all test results need to be as of that Wednesday.

Does my child need to have a negative COVID test to attend?

For shows that require proof of vaccination or a negative COVID test, all patrons who are not vaccinated, including children, must be provide proof of a negative test result. If the child is under the age of 2, the child does not need to be tested.

Does my child need to wear a face covering?

Children under the age of 2 are not required to wear face coverings. For children 2 and older, face coverings are required.

Which kind of face coverings are permitted?

Face coverings must fit snuggly around the nose and mouth and must be secure under the chin. Masks that cannot be secured or have holes will not be permitted.

Contact Us

If your question isn't addressed here, please contact us at Info@MannCenter.org.