Dear Friends of the Mann,
At this unprecedented time, each of us can seek respite in our own circles of community. And for so many of you, that circle rightly includes the arts here in Philadelphia. The Mann is proud to be your summer music destination, and we look forward to welcoming you back to our beautiful, outdoor campus again.
Out of an abundance of caution and as directed by the City of Philadelphia, we have made the difficult decision to suspend the Mann’s traditional season for summer 2020. Click here to view the full announcement from our President & CEO, Catherine M. Cahill.
This is a heart-wrenching development, but one we share with arts organizations across the region and the world. The music will be back in 2021; we are simply on an extended intermission, and we are looking forward to saving you a seat.
You can find our 2021 concert schedule here. Our COVID-19 ticket policy can be found below.
As of June 10, 2020 2PM EST
COVID-19 Ticket & Refund Policy
Effective May 1, 2020:
For future concerts that are still scheduled, you’re all set. There’s nothing you need to do but plan your evening. If anything changes you will be contacted with an update from Ticketmaster, the Mann's official ticket outlet.
If your concert will not occur, there’s also nothing you need to do. Refunds will be conveniently issued at point of purchase. It is Ticketmaster’s standing policy to automatically refund the full cost of the ticket and fees to the original purchaser’s credit card. Due to the increased volume of requests, you should expect to receive your refund in as soon as 30 days.* If you purchased at the Mann's Box Office, you will have 30 days from the date the Box Office reopens to request a refund in-person. (The Box Office will reopen when deemed safe to do so by Philadelphia officials.)
If your concert was rescheduled, you will receive an email from Ticketmaster beginning May 1 with instructions on how to refund your tickets. You will have 30 days from the time the email is sent to you to request your refund.* Tickets purchased after the rescheduled date has been announced will not be eligible for this refund. If you purchased tickets in-person at the Box Office, you will have 30 days from the date the Box Office reopens to request a refund in-person. (The Box Office will reopen when deemed safe to do so by Philadelphia officials.)
If your concert has been rescheduled but has not announced a new date yet, hold on to your tickets. You will be receiving an email notification from Ticketmaster when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event.* If you wish to attend the rescheduled show, your original tickets will remain valid for the new date.
* If you elect to receive a refund, please consider clicking here to donate the cost of your ticket towards the mission of the Mann. The Mann is a 501(c)(3) non-profit organization and 100% of your donation will go to the Mann Center for the Performing Arts in support of making performing arts accessible to our community through music education and community engagement initiatives. The Mann depends on the generosity of donors like you and is grateful for your tremendous support.
Effective March 16, 2020:
Due to the city-wide ban on non-essential business activities, the Mann’s Box Office is currently not open to purchase tickets. Tickets that are currently on sale can be purchased online via Ticketmaster.com or by phone through Ticketmaster at (800) 982-2787. Please check back for updates.