Frequently Asked Questions

Permitted Items
• One 20-oz. plastic, factory-sealed bottle of water per person
• Empty refillable water bottles
• Umbrellas (small, collapsible-shaft umbrellas, i.e. purse umbrellas, tote umbrellas, etc.)
• Blankets
• Costumes (masks, sharp objects, large props, and weapons of any kind are not permitted)
• Posters (8.5" x 11" at the largest)
• Prescription Medications (in original container with doctor's instructions printed on the bottle; must provide matching ID)
• Breast pumps / milk coolers
• Strollers
• Please note: outside lawn chairs are only permitted for select Picnic Series performances. Please visit the Lawn Chairs page to learn more. 

Prohibited Items
• Outside lawn chairs (except for select Picnic Series performances). Please visit the Lawn Chairs page to learn more. 
• Weapons of any kind, including pepper spray / mace
• Selfie sticks
• Cigarette lighters / vaping devices 
• Over-the-counter Medicines
• Outside food, beverages, and alcohol (for non-picnic shows)
• Cans, kegs and mini-kegs
• Glass containers of any kind
• Long stick umbrellas / golf umbrellas / umbrellas with point
• iPads / Tablets / Laptops
• Drones / GoPros
• Tents / canopies / camping equipment
• Bags that do not comply with the Mann's bag policy
• Laser pointers
• Costume masks
• Illegal drugs
• Animals (service animals are welcome, but no pets)
• Professional camera equipment & flash photography
• Musical instruments
• Noisemakers 
• Bullhorns
• Flow toys
• Stuffed animals
• Hula hoops
• Staffs / Wands
• Glow sticks

Lawn Chairs
To better serve our audience, outside lawn chairs are not permitted for any performance except the select concerts included in the Mann's Summer Picnic Series. Lawn chair rentals will be available for all concerts at our TD Pavilion. Chair rentals will improve the efficiency of the security process at our entry gates and improve available space and sightlines on the lawn. At the end of the performance, patrons can either return their chairs to the rental location or leave their chairs on the lawn to be picked up by a Mann team member. Lawn chair rentals can be purchased in advance ($10) or in-person at the event ($15). Please visit the Lawn Chairs page to learn more.

Smoking
In consideration of our patrons and in compliance with the City of Philadelphia Ordinance maintaining smoke-free Parks & Recreation facilities, the Mann maintains a smoke-free campus. This include e-cigarettes and cannabis. 

Security Screening
All patrons will be required to pass through a magnetometer (hand-wanding/screening is available upon request). Bags and backpacks are subject to search upon entry to the venue.  Due to artist restrictions, permitted and non-permitted items are subject to change without notice. The Mann has the right to restrict any items at any time without prior warning.

Re-Entry
Re-entry is not permitted. (Patrons are permitted to return their picnics to their car on Picnic Nights.)

Bag Policy
Bags must be 12"x6"x12" or smaller. For the safety of our patrons, all bags are subject to search.

Picnic Nights
During the Mann's Picnic Series, patrons may bring whatever refreshments they desire (alcohol included). If you’re planning on picnicking on the lawn pre-concert and moving to your reserved seat under cover, please be sure that your cooler is small enough (15" x 12") to be stowed under your seat. No glass containers or lawn chairs are allowed under cover. Re-entry is permitted on Picnic Nights so that patrons may return any picnic items or chairs to their vehicle.

To enable a contactless experience, we've gone cashless! We accept credit, debit, or mobile pay. We also have a reverse ATM on campus for you to convert your cash, dollar for dollar, with no charges, to a prepaid debit card. Use the card anywhere, not just at the Mann.

Gates open at different times for each concert. Be sure to check the event detail page for your performance to confirm the time.

Parking at the Mann is FREE. A map of our campus including the various parking lots can be found below.

The main parking entrance is at Belmont Avenue & Montgomery Drive. Additional entrances are located at South Concourse or 52nd Street. We recommend arriving early to avoid traffic delays! Peak traffic times are 60 minutes prior to show start to about 60 minutes after show start. Please plan accordingly. While parking is free, space is limited—come early or carpool. GPS may not account for traffic in the area, so we ask that you listen to the recommendations of the parking attendants and police on how to enter the venue.

Want to park closer to the gates? Become a member to enjoy the closest (VIP Gold & VIP Silver) parking options.

Premier Parking upgrades are also available for purchase on a show to show basis. Premier Parking allows you to park close to the gates and guarantee your parking spot right up to show time! Premier Parking spaces will be held for you up until the start of the show and cannot be guaranteed if you arrive after the show starts. Purchase in advance on Ticketmaster.com or day of show at the entrance to the lot, subject to availability. Rates vary by event. Cash and credit are accepted.

The venue is located at 5201 Parkside Ave, Fairmount Park, Philadelphia, PA 19131. For more information, please visit our Travel page.

Casual attire is appropriate. Be prepared for all weather conditions; there is no covering on the lawn or terrace.

Movies @ the Mann are one-of-a-kind movies nights at our venue. As the film plays on three giant screens, a world-class orchestra will play the iconic score live! At these events, picnics are welcome, so sit back, relax, and enjoy the show.

Will Call is located at the venue Ticket Office. Please bring a valid photo ID and the credit card used to purchase to pick up your tickets. 

Online
Tickets are available for purchase via MannCenter.org or Ticketmaster.com. For assistance using Ticketmaster, click here.

Ticket Office
2024 Ticket Office Hours 
Sunday & Monday: Closed
Tuesday – Saturday: 12PM – 4PM 
*On concert days, the Ticket Office will open at 2PM and close at 9PM.

In an effort to protect staff and patrons, we will be transitioning to mobile tickets.

There are no Ticketmaster fees at this Ticket Office. There is a $3 per ticket restoration fee for all tickets, and an additional $2 per ticket fee applied for credit card purchases. All day-of-show purchases have a $5 per ticket charge added to the ticket price.

2024 Ticket Office Hours 
Sunday & Monday: Closed
Tuesday – Saturday: 12PM – 4PM 
*On concert days, the Ticket Office will open at 2PM and close at 9PM.

In an effort to protect staff and patrons, we will be transitioning to mobile tickets.

There are no Ticketmaster fees at this Ticket Office. There is a $3 per ticket restoration fee for all tickets, and an additional $2 per ticket fee applied for credit card purchases. All day-of-show purchases have a $5 per ticket charge added to the ticket price.

All ticket sales are final; there are no refunds or exchanges.

For questions about tickets you’ve ordered, contact Ticketmaster’s Fan Support via email or chat.

Yes, it is. While your Lawn ticket may show a row and seat number, that is strictly for Ticket Office tracking. The Lawn is all general admission and first-come, first-served.

PLEASE NOTE: The Lawn is only open for select performances.

As long as the event is not sold out, tickets will be available for purchase on the day of the show. The face value of all tickets are increased by $5 for day of event ticket purchases (beginning at 12:01 AM EST) made through our Ticket Office or through Ticketmaster.com.

VIP packages vary from concert to concert. Please check the artist's website or Ticketmaster.com for specific upgrade opportunities. If purchased, day-of-show information will be sent from the point-of-purchase within the week leading up to the show.

Group ticketing is available for select performances. For more information, visit our Ticketing Information page.

• Children of all ages must have a ticket to enter the venue unless otherwise noted.
• Children under 2 years old are admitted free to the lawn for our Philadelphia Orchestra performances. To redeem these free children’s lawn tickets, please go to the Mann Ticket Office on the evening of the performance. The child must be present with a parent or guardian at the time of redemption. Tickets for covered seating and for all other concerts must be purchased at regular prices, regardless of age.
• There is no minimum age for admittance to the Mann, however, we ask that everyone, regardless of age, be able to sit quietly through our performances, which frequently exceed two hours in length. In the event that a child is disruptive during a concert, an usher may ask that you please remove them from the venue.
• We recommend introducing children under the age of 12 to the performing arts at one of the Mann’s free Young People’s Concert Series performances.

Bag Policy: Bags must be 12"x6"x12" or smaller. For the safety of our patrons, all bags are subject to search.

This policy does not apply to the Mann's Picnic Series, however all blankets, chairs, or other hand-carried items permitted into the venue are subject to search.

In consideration of our patrons and in compliance with the City of Philadelphia Ordinance maintaining smoke-free Parks & Recreation facilities, the Mann maintains a smoke-free campus. This includes e-cigarettes and cannabis.

Concerts and performances will take place rain or shine. There are no refunds or exchanges.

The Mann is an outdoor, open-air venue that cannot guarantee patrons refuge in severe weather. The safety of our patrons is a top priority, so the Mann may delay the start, interrupt, or even cancel a concert if an emergency occurs. Updates will be provided as soon as possible on the Mann's website, social media channels, venue digital screens located in the house, plaza, and on the back of the TD Pavilion on-site.

For performances with The Philadelphia Orchestra, if there are seats available, lawn ticket holders may exchange their tickets for full price covered seats in TD Pavilion, subject to availability by visiting the Ticket Office the day of the performance. The original cost of the lawn ticket will be credited toward this purchase.

Mann Center does not censor or control the content created by guest artists. If you have sensitivities to adult language or socio-political commentary, please be aware of the artists’ work before purchasing tickets to and/or attending their performances.

Re-entry is not permitted. (Patrons are permitted to return their picnics to their car on Picnic Nights.)

Face coverings are optional and not mandatory. Vaccinations / negative tests are not required for any concerts at this time.

In the best interest of fans and staff, we will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to an event at the Mann, unless prohibited by law, you agree to abide by the health and safety measures in effect at the time of the event, which may include, but not be limited to, wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. 

For TD Pavilion concerts, you can find your seating using our Interactive Seating Map. 

For Highmark Skyline Stage concerts, seats are not provided—all shows are general admission standing room only. 

For accessible seating at both stages, visit our Accessibility page for more information.

Yes, the stage is visible from the lawn and there is ample sound. Lawn seating is available on a first come, first served basis. There are two large video screens located on the back of TD Pavilion facing the lawn. Video screens are used for select TD Pavilion performances.

For our Movies @ the Mann nights, the movie will be displayed on our lawn screens.

Outside lawn chairs are not permitted for any performance except the select concerts included in the Mann's Summer Picnic Series. Blankets are permitted for all performances. Please visit the Lawn Chair page to learn more. 

For TD Pavilion concerts, patrons with tickets in Pit, Prime, Main, and Balcony sections are under cover. Patrons with tickets in the Terrace or Lawn are not covered. For Highmark Skyline Stage concerts, there is no cover.

Our Pit section varies from seated to general admission from performance to performance. The Ticketmaster link will clarify a seat number if it is seated.

If a performance indicates GA PIT or GA PIT STANDING ROOM, there will be no seating in the pit, only open standing.

A medical station is located in the Guest Services Center.

Please call (215) 878-0400 Ext. 300 or email LostandFound@MannCenter.org to inquire about or report lost items.

There is an ATM on campus, located in Guest Services at the east end of our plaza. 

We also have a reverse ATM on campus for you to convert your cash, dollar for dollar, with no charges, to a prepaid debit card. Use the card anywhere, not just at the Mann!

Food and drink options can be found on our Dining page.

Please see our Accessibility page for details. Accessible seating can be requested by completing the form here.

No, the Balcony is only accessible by a walkway from the promenade or by stairs located to the left and right hand sides of the TD Pavilion.

Skip the line! The Fast Lane is the quickest way to the Pit or Great Lawn for your favorite shows. Head to the South Gate and present your fast lane voucher along with your concert ticket for Fast Lane access. One voucher per event ticket is required.

XFINITY WiFi is available at select locations dependent on demand and connectivity.