Frequently Asked Questions

You should find answers to the most common questions asked about events at the Mann on this page. If your question isn't addressed here, please contact us at

Questions about The Mann
What is the appropriate dress for attending Mann Center events?

Casual attire is appropriate.

Can you see the stage and hear music from the lawn area?

Lawn seating is on a first come, first served basis for select The Presser Foundation Stage shows. The earlier you arrive, the better your choice of lawn space. The stage is visible from the lawn, and there is outdoor sound.

Where is the best place to meet my friends?

Both the Citizens Bank Plaza and The Mann Center Box Office are great areas to meet before performances.

What time do the gates open?

6:00PM unless otherwise stated on the event details page for the performance.

How do I get to the Mann Center?

Click on the following links for directions and parking and public transit information.

What is The Mann Center's street address?

5201 Parkside Avenue, Fairmount Park
Philadelphia, PA 19131 

123 S. Broad Street, Suite 815
Philadelphia, PA 19109

Questions about tickets
Are Ticketing Fees lower at the Mann's Box Office?

All tickets are subject to applicable taxes and fees. There are no Ticketmaster fees charged for cash purchases at the Mann Center Box Office. Please note there is a $2.00 per ticket fee applied for credit card purchases. The Box Office is located at 52nd and Parkside. 

When is the Mann's Box Office open?

The Mann Box Office is open from 10:00AM to 5:00PM, Monday through Saturday, and on show nights until 8:30PM. The box office is closed on ALL federal holidays. The Box Office is open on Sunday performance days from noon to 8:30PM.

How can I find out when tickets will go on sale for a particular show?

Join The Mann Center's email list to receive advance notice about our calendar.

Are any concerts free of charge?

Yes. Our Young People’s Concert Series is free of charge.  

Can I refund or exchange my tickets?

All ticket sales are final. There are no refunds or exchanges. Refunds are only available if a show is canceled. Friends of The Mann, however, have exchange privileges for some shows as part of their benefits package.

Can I get a discount if I buy tickets for a large group?

Yes. For groups of 20 or more, discounted tickets are available for most performances. For more information on group discounts or to order tickets, call 215.546.7900 Ext. 101.

How can I check to make sure my tickets will be at the Will Call window?

It is not necessary to check. Just remember to bring your photo ID and the credit card you used when you purchased your tickets.

Where is the Will Call window, and when can I pick up my tickets?

The Will Call window is located at The Mann Center Box Office. Will call tickets ordered through Ticketmaster will be available at the Mann Center Box Office immediately after purchase.

Does my baby need a ticket?

There is no minimum age for admittance to the Mann. However, we respectfully ask that everyone, regardless of age, be able to sit quietly through concerts, which may be up to two hours in length. In the event that a child is disruptive during a concert an usher may ask that you please remove them from the theater.

Children of all ages must have a ticket to enter the theater. Children under 2 years old are admitted free to the lawn for Philadelphia Orchestra performances. To redeem these free children’s lawn tickets, please go to the Mann’s Box Office on the day/evening of the performance. The child must be present with parent or guardian at the time of redemption. Tickets for undercover seating, all other concerts, and for children older than 2 must be purchased at regular prices.

Evening concerts at the Mann Center are not generally intended for young children. We recommend introducing children under the age of 12 to the performing arts at the Mann's free Young People's Concert Series.

Strollers are strongly discouraged at all Mann Center events. The Mann does not have designated areas for strollers. All sales are final and no refunds or exchanges will be made.

How can I purchase tickets and have someone else pick them up?

When purchasing tickets, be sure to give the operator the name of the person who will be picking up the tickets at our Box Office. All patrons will be asked to show an ID when picking up tickets at the Will Call window.

Questions about services/amenities
Where can I charge my phone?

The Mann now offers free charging stations for your cell phones courtesy of PREIT Malls. Located on the Entrance Plaza by the Main Gate, the PREIT Malls Charging Station provide a dependable & secure charge for your phone no matter when your battery runs low. One phone per locker.  Micro USB, lightning portand 30 pin cords provided. 

Sponsored by:      

Is there WiFi at the Mann?



You're only 3 easy steps away from free XFINITY WiFi at the Mann all season long.:

  1. Enable WiFi on your device.
  2. Look for “xfinitywifi” in your list of available networks and launch your browser.
  3. Follow the on-screen prompts to sign in.

WiFi available in the Plaza, Donor Garden, and Great Lawn dependant on demand and connectivity. Not available at the Skyline Stage.

Are there lawn screens?

Yes, there are two large video screens located on the back of the pavilion facing the lawn. Video screens are used for select main stage performances featuring film and video.

What should I do if I require First Aid or medical attention while at the Mann?

Emergency medical service is available. Please notify the nearest usher or security guard if medical attention is needed. A medical station is located in the Welcome Center near the Box Office.

Where can I find Lost & Found information?

Please call (215) 878-0400 ext. 300 to report lost items.

Is there an ATM inside The Mann Center?

Yes, there are 4 ATMs at the Mann: One located in our Box Office building inside the Citizens Bank Plaza, one in Crescendo, one on Citizens Bank Plaza, and one at the gate at the top of the hill.

Are there public telephones inside The Mann Center?

Yes, there are public telephones.

What accommodations are made for patrons with disabilities?

The Mann provides wheelchair accessible seating. ADA ticketing can be purchased by calling 215-546-7900 ext. 125. This service is free of charge. Please indicate your requirements when ordering tickets. Wheelchair and other assistance are available. Please ask any of our ushers or security staff to help you.

For any patron with a disability who purchases a ticket for a concert and who will attend the concert with the patron’s government-funded personal care attendant, the personal care attendant will receive a complimentary ticket to the concert and a folding chair will be provided for seating next to the patron. Any request for a complimentary ticket for a personal care attendant must be made at the time of purchase of the patron’s ticket and should be made through the Mann Center at 215-546-7900 ext. 125. Tickets can be retrieved with proper ID from the Will Call windows at the Mann Center’s Box office.

Parking for patrons with a valid handicap license plate or other authorized identification is available near the Main Entrance Gate and at the top of the hill entrance. Patrons should follow signage towards the VIP parking areas for designated handicap parking. Patrons may also be dropped off in front of Main Entrance Gate and Mann Center Box Office. 

Assisted Listening Device

F.M. Sound Enhancement is available for patrons in need of this service. Please see a member of the Usher Staff for a personal receiver.

Are there places to eat at The Mann?

Yes! There are many wonderful options, including our restaurant at the top of the hill, Crescendo. There's also concession-style food on Citizens Bank Plaza at Independence Grille. Please visit out dining webpage to view all options available. 

Questions about policies
Am I allowed to exit and re-enter the Mann during a concert?

No. There is no re-entry once exiting the facility. 

Can I bring my tape recorder, camera, or video camera?

Small personal cameras and camera phones are allowed in the Mann. Flash photography, professional camera or recording equipment (including cameras with detachable lenses, any form of camera stand or audio/video recording devices) and iPads/tablets are prohibited. Photography of any kind is prohibited during orchestra performances. Patrons found possessing professional equipment not expressly authorized will be asked to check their cameras at Visitors’ Services or else will be escorted from the venue. Selfie sticks are not permitted at the venue.

What happens if it rains?

All performances go on, rain or shine. There are no refunds or exchanges. For Philadelphia Orchestra shows, if there are seats available, lawn ticket holders may exchange their tickets for full price under cover seats in the pavilion, subject to availability. The original cost of the lawn ticket will be credited toward this purchase. Patrons should come prepared for the weather. No refunds, exchanges, or rain checks are given to ticket holders due to rain. Ushers will not permit lawn ticket holders to move under cover unless they have upgraded their tickets at The Mann Center Box Office. Umbrellas must remain closed undercover. 

May I smoke at The Mann?

In consideration of our patrons, and in compliance with the City of Philadelphia Ordinance maintaining smoke free Parks & Recreation facilities, the Mann maintains a smoke free campus. Your co-operation is greatly appreciated. 

What are the Mann's policies regarding alcoholic beverages?

For most events at the Mann, alcoholic beverages are available for purchase. The Mann concession staff is trained in programs for responsible alcohol management. Alcohol sales will be limited to up to two alcoholic beverages per customer per transaction. All guests may be required to show ID to purchase alcohol. Guests may not leave with alcohol purchased inside the Mann. Management reserves the right to refuse the sale of alcohol to any guest.

What may I bring to the Mann Center?

Please visit the "What May I Bring Section" for more information. 

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