Frequently Asked Questions

Casual attire is appropriate.

Lawn seating is on a first come, first served basis. The earlier you arrive, the better your choice of lawn space. The stage is visible from the lawn, and there is outdoor sound.

Both the Peco Plaza and The Mann Center Box Office are great areas to meet before performances.

6:00PM unless otherwise stated on the event details page for the performance.

Click on the following links for directions and parking and public transit information.

MANN CENTER FOR THE PERFORMING ARTS
5201 Parkside Avenue, Fairmount Park
Philadelphia, PA 19131 

Administrative Offices
123 S. Broad Street, Suite 815
Philadelphia, PA 19109
215.546.7900 x100 

Join The Mann Center's email club to receive advance notice about our calendar.

Yes. Our Young People’s Concert Series is free of charge.  In addition, concert tickets are made available free of charge through various community program initiatives.  For more information, please check our complimentary tickets page.

All ticket sales are final. There are no refunds or exchanges. Refunds are only available if a show is canceled. Friends of The Mann, however, have exchange privileges for some shows as part of their benefits package.

Yes. For groups of 20 or more, discounted tickets are available for most performances. For more information on group discounts or to order tickets, call 215.546.7900, ext. 100 or email marketing@manncenter.org.

It is not necessary to check. Just remember to bring your photo ID and the credit card you used when you purchased your tickets.

The Will Call window is located at The Mann Center Box Office. Will call tickets ordered through Ticket Philadelphia or Ticketmaster will be available at the Mann Center Box Office immediately after purchase.

Everyone, including children of all ages, must have a ticket and be able to sit quietly throughout the performance. 

Free lawn tickets for children under 12 are available for select orchestral concerts at the Mann’s Box Office on the day of performance only. Children must be present at the time of redemption. Undercover seating and tickets for all other concerts must be purchased at regular prices.

Please check back for more information about children’s tickets for orchestral shows during 2013 season.

When purchasing tickets through our box office (215.893.1999), be sure to give the operator the name of the person who will be picking up the tickets at our Box Office. All patrons will be asked to show an ID when picking up tickets at the Will Call window.

Emergency medical service is available. Please notify the nearest usher or security guard if medical attention is needed. A medical station is located in the Welcome Center near the Box Office.

Please call (215) 878-0400 ext. 300 to report lost items.

Yes, there are 3 ATMs at the Mann: One located in our Box Office buidling inside the PECO Plaza, one on PECO Plaza, and one at the gate at the top of the hill.

Yes, there are public telephones.

Parking for patrons with a valid handicap license plate or other authorized identification is available near the Main Entrance Gate and at the top of the hill entrance. Patrons should follow signage towards the VIP parking areas for designated handicap parking. Patrons may also be dropped off in front of Main Entrance Gate and Mann Center box office. The Mann provides wheelchair accessible seating, but reservations must be made to prevent disappointment in the event of sold-out performances. This service is free of charge. Please indicate your requirements when ordering tickets. Wheelchair and other assistance is available. Please ask any of our ushers or security staff to help you.

Yes! There are many wonderful options, including our restaurant at the top of the hill, Crescendo. There's also concession-style food on PECO Plaza at Independence Grille.

No. There is no re-entry once exiting the facility. 

No. Audio or video recorders and cameras are not permitted at The Mann for any performance. If audio or video equipment is discovered, the patron may be required to leave the premises without refund of admission.

All performances go on, rain or shine. There are no refunds or exchanges. For Philadelphia Orchestra shows, if there are seats available, lawn ticket holders may exchange their tickets for full price under cover seats in the pavilion, subject to availabilty. The original cost of the lawn ticket will be credited toward this purchase. Patrons should come prepared for the weather. No refunds, exchanges, or rain checks are given to ticket holders due to rain. Ushers will not permit lawn ticket holders to move under cover unless they have upgraded their tickets at The Mann Center Box Office.

The Mann Center strives to create a smoke free environment for its patrons.

For most events at the Mann, alcoholic beverages are available for purchase. The Mann concession staff is trained in programs for responsible alcohol management. Alcohol sales will be limited to up to two alcoholic beverages per customer per transaction. All guests may be required to show ID to purchase alcohol. Guests may not leave with alcohol purchased inside the Mann. Management reserves the right to refuse the sale of alcohol to any guest.

Please visit the "What May I Bring Section" for more information.