Frequently Asked Questions

You should find answers to the most common questions asked about events at the Mann on this page. If your question isn't addressed here, please contact us at info@manncenter.org

Questions about The Mann
What is the appropriate dress for attending Mann Center events?

Casual attire is appropriate.

Can you see the stage and hear music from the lawn area?

Lawn seating is on a first come, first served basis. The earlier you arrive, the better your choice of lawn space. The stage is visible from the lawn, and there is outdoor sound.

Where is the best place to meet my friends?

Both the Peco Plaza and The Mann Center Box Office are great areas to meet before performances.

What time do the gates open?

6:00PM unless otherwise stated on the event details page for the performance.

How do I get to the Mann Center?

Click on the following links for directions and parking and public transit information.

What is The Mann Center's street address?

MANN CENTER FOR THE PERFORMING ARTS
5201 Parkside Avenue, Fairmount Park
Philadelphia, PA 19131 

ADMINISTRATIVE OFFICES
123 S. Broad Street, Suite 815
Philadelphia, PA 19109
 

Questions about tickets
When is the Mann's Box Office open?

Office hours excluding holidays during the season are 10:00AM to 5:00PM, Monday through Saturday, and on show nights until 8:30pm. There are no handling fees charged for Mann Center box office purchases. The Box Office is located at 52nd and Parkside. 

How can I find out when tickets will go on sale for a particular show?

Join The Mann Center's email club to receive advance notice about our calendar.

Are any concerts free of charge?

Yes. Our Young People’s Concert Series is free of charge.  In addition, select concert tickets are made available free of charge through various community program initiatives and our Access the Arts Program.  For more information, please check our Access the Arts page.

Can I refund or exchange my tickets?

All ticket sales are final. There are no refunds or exchanges. Refunds are only available if a show is canceled. Friends of The Mann, however, have exchange privileges for some shows as part of their benefits package.

Can I get a discount if I buy tickets for a large group?

Yes. For groups of 20 or more, discounted tickets are available for most performances. For more information on group discounts or to order tickets, call 215.546.7900, or email marketing@manncenter.org.

How can I check to make sure my tickets will be at the Will Call window?

It is not necessary to check. Just remember to bring your photo ID and the credit card you used when you purchased your tickets.

Where is the Will Call window, and when can I pick up my tickets?

The Will Call window is located at The Mann Center Box Office. Will call tickets ordered through Ticketmaster will be available at the Mann Center Box Office immediately after purchase.

Does my baby need a ticket?

There is no minimum age for admittance to the Mann. However, we respectfully ask that everyone, regardless of age, be able to sit quietly through concerts, which may be up to two hours in length. In the event that a child is disruptive during a concert an usher may ask that you please remove them from the theater.

Children of all ages must have a ticket to enter the theater. Children under 2 years old are admitted free to the lawn for Philadelphia Orchestra performances. To redeem these free children’s lawn tickets, please go to the Mann’s Box Office on the day/evening of the performance. The child must be present with parent or guardian at the time of redemption. Tickets for undercover seating, all other concerts, and for children older than 2 must be purchased at regular prices.

Evening concerts at the Mann Center are not generally intended for young children. We recommend introducing children under the age of 12 to the performing arts at the Mann's free Young People's Concert Series.

Strollers are strongly discouraged at all Mann Center events. The Mann does not have designated areas for strollers. All sales are final and no refunds or exchanges will be made.

How can I purchase tickets and have someone else pick them up?

When purchasing tickets, be sure to give the operator the name of the person who will be picking up the tickets at our Box Office. All patrons will be asked to show an ID when picking up tickets at the Will Call window.

Questions about services/amenities
What should I do if I require First Aid or medical attention while at the Mann?

Emergency medical service is available. Please notify the nearest usher or security guard if medical attention is needed. A medical station is located in the Welcome Center near the Box Office.

Where can I find Lost & Found information?

Please call (215) 878-0400 ext. 300 to report lost items.

Is there an ATM inside The Mann Center?

Yes, there are 3 ATMs at the Mann: One located in our Box Office buidling inside the PECO Plaza, one on PECO Plaza, and one at the gate at the top of the hill.

Are there public telephones inside The Mann Center?

Yes, there are public telephones.

What accomodations are made for patrons with disabilities?

Parking for patrons with a valid handicap license plate or other authorized identification is available near the Main Entrance Gate and at the top of the hill entrance. Patrons should follow signage towards the VIP parking areas for designated handicap parking. Patrons may also be dropped off in front of Main Entrance Gate and Mann Center box office. The Mann provides wheelchair accessible seating, but reservations must be made to prevent disappointment in the event of sold-out performances. This service is free of charge. Please indicate your requirements when ordering tickets. Wheelchair and other assistance is available. Please ask any of our ushers or security staff to help you.

Are there places to eat at The Mann?

Yes! There are many wonderful options, including our restaurant at the top of the hill, Crescendo. There's also concession-style food on PECO Plaza at Independence Grille.

Questions about policies
Am I allowed to exit and re-enter the Mann during a concert?

No. There is no re-entry once exiting the facility. 

Can I bring my tape recorder, camera, or video camera?

Small personal cameras and camera phones are allowed in the Mann. Flash photography, professional camera or recording equipment (including cameras with detachable lenses, any form of camera stand or audio/video recording devices) and iPads/tablets for the purpose of photography are prohibited. Photography of any kind is prohibited during orchestra performances. Patrons found possessing professional equipment not expressly authorized will be asked to check their cameras at Visitors’ Services or be else will be escorted from the venue.

What happens if it rains?

All performances go on, rain or shine. There are no refunds or exchanges. For Philadelphia Orchestra shows, if there are seats available, lawn ticket holders may exchange their tickets for full price under cover seats in the pavilion, subject to availabilty. The original cost of the lawn ticket will be credited toward this purchase. Patrons should come prepared for the weather. No refunds, exchanges, or rain checks are given to ticket holders due to rain. Ushers will not permit lawn ticket holders to move under cover unless they have upgraded their tickets at The Mann Center Box Office. Umbrellas must remain closed undercover. 

May I smoke at The Mann?

The Mann Center strives to create a smoke free environment for its patrons.

What are the Mann's policies regarding alcoholic beverages?

For most events at the Mann, alcoholic beverages are available for purchase. The Mann concession staff is trained in programs for responsible alcohol management. Alcohol sales will be limited to up to two alcoholic beverages per customer per transaction. All guests may be required to show ID to purchase alcohol. Guests may not leave with alcohol purchased inside the Mann. Management reserves the right to refuse the sale of alcohol to any guest.

What may I bring to The Mann Center?

Please visit the "What May I Bring Section" for more information.