Employment Opportunities

Employment opportunities will be posted on this webpage. No phone calls, please.


It is the policy of the Mann Center for the Performing Arts to provide equal employment in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity or any other characteristic protected by law.

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2017 Mann Center for the Performing Arts Job Fair

Part time – Seasonal work May to September, 2017
 
When:
Friday, May 5th                        Time: 12:00 PM - 4:00 PM
Saturday, May 6th                    Time: 11:00 AM - 3:00 PM
 
Where:
The Mann Center for the Performing Arts venue
5201 Parkside Avenue, Philadelphia, PA 19131
Registration will take place at the Press Gate in the staff parking lot
(to the left of the main gates, closest to the corner of 52nd and Parkside)
 
Who will be represented:
Best Beverage Catering (Concessions)
Standard Parking (Parking)
National Event Services (Security)
 
What to bring:
A resume (if available) as well as current phone number and zip code.
 

Job applications for each company will be available at the job fair.

More info here

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 Administrative Coordinator & Theatre Hospitality Liaison

 Job Description:

The Administrative Coordinator & Theatre Hospitality Liaison reports to the Chief Operating Officer/Chief Financial Officer and Strategic Advisor for Theatre Operations. This position is central in providing support for the Mann’s administrative office, COO/CFO and Strategic Advisor for Theatre Operations.

Responsibilities Include (but are not limited to):

Administrative Coordinator

  • Assist the Chief Financial Officer/Chief Operating Officer and human resources and other administrative tasks
  • Act as liaison between vendors such as technology and communication providers
  • Manage the Mann Center Summer Intern Program
  • Assist the Chief Operating Officer with preparation for all major meetings
  • Organize and oversee the Mann Center Summer Job Fair
  • Serve as office IT support and phone system operator
  • Coordinate travel and lodging accommodations and provide administrative support for Strategic Advisor for Theatre Operations as needed
  • Provide office management support, which includes office supply management, conference room scheduling, mail distribution, and check processing
  • Other duties as assigned

Theatre Hospitality

  • Oversee Crescendo restaurant operations and management for all Mann concerts
  • Support the COO as liaison between vendors such as theatre concessionaires, security providers, and transportation service providers
  • Assist the COO in identifying theatre hospitality needs, standards, and solutions
  • Provide customer experience support for all Mann concerts

Requirements:

  • Proficiency in Microsoft Office Suite
  • Excellent writing and analytical skills
  • Possess strong interpersonal, problem solving, and organizational skills
  • Previous work experience required; students with operations, administrative, and/or music industry-related experience are encouraged.
  • Must enjoy working in a fast-paced environment with a proven ability to multi-task
  • Ability to work most Mann concerts, which includes nights and weekends
  • Ability to lift up to 50 lbs. regularly

Please forward resume, cover letter, and salary requirements to Bernie McAnena at bmcanena@manncenter.org with "Administrative Coordinator" in the subject line. Applications without requirements will not be accepted. No phone calls, please.

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Customer Experience and Data Specialist

 Job Description:

Customer Experience and Data Specialist will oversee the customer experience input sources (Mystery Shopping – Direct Office Calls, Actual Concert Observations, etc.) into an ongoing process of data collection, management, recovery, and reporting. This position will also provide support functions needed.The position will develop predictive models on internal and external ticket buyer data and formulate strategies based on the business objectives of the Marketing Department. They must be able to consider all opinions, working with a multi-disciplinary team to develop clear and effective strategies supported by research and data. They must be able to clearly communicate strategies and plans to existing and prospective customers, and internal team members.

This position resides within the Marketing Department and reports directly to the Vice President of Audience Development and Integrated Marketing. This position interfaces closely with the Administrative Coordinator and Theater Hospitality Liaison for additional support regarding customer interactions.

Responsibilities Include (but are not limited to):

  • Manage intake of all customer questions and feedback via email, phone, mail and all other various manors of customer engagement.
  • Provide follow-up for all customer related opportunities.
  • Manage the in season customer service department (Customer Experience Intern).
  • Log all customer complaints and feedback into the Archtics system.
  • Manage the survey database for the concert season.
  • Perform a deep dive analysis into all survey responses from the previous season to establish trends and find areas of growth for patrons for the following season.
  • Using the previous season’s accumulated data from the season surveys, will analyze and produce pre-concert season reports for vendors and staff (parking, concessions, ushers, security, etc.)
  • Analyze and provide post season customer feedback to other departments upon request.
  • Assist and influence to help the Mann achieve its Loyalty Score goal of 6.7 on a 7.0 scale.
  • Track responses to survey results from departments and vendors including assessment of the adequacy of the responses and the highlight responses that are not adequate.
  • Rebuild the monthly survey response process into a quick review format that gives the reviewer the chance to see high level summary results as well as deep dive details if they chose.
  • Identifying improvements or deteriorations in experience results by selecting a few significant items and trending them year(s) over year(s).
  • Investigate Survey Monkey as an appropriate tool for the Mann’s continued survey process. Determine if the features and forms available in Survey Monkey are being utilized fully or need to be changed.  
  • Anticipate and communicate potential customer experience issues identified in planning meetings, vendor meetings, and theater operations event discussions.
  • Recommend a review structure for upper level discussion of key concert results by type (Classical, MOR, Rock), create and run the review meeting.
  • Prepare review documents for the Customer Experience Task Force and ensure that at least one meeting a year is accomplished.
  • Propose, update and execute data strategies for digital and direct mail pieces.
  • Liaise between Elliot Marketing Group to provide Ticketmaster transaction data for monthly updates to track best practices and predicative modeled prospects.
  • Execute list trades with other relevant organizations in the market.
  • Participate in planning of new Marketing initiatives
  • Manage marketing analytics, reporting, and contact lists for mailing and e-mails.
  • Assist Vice President of Audience Development and Integrated Marketing and marketing staff with administrative duties such as; scheduling meetings.

Requirements:

  • Excellent writing and analytical skills
  • Competency with Microsoft Office
  • Strong visual presentation skills
  • Interest in non-profit arts
  • Knowledge of Ticketmaster ticketing system
  • The candidate must have excellent interpersonal, problem-solving, and organizational skills
  • Previous work experience required; students with marketing, public relations, social media, and/or music industry-related experience are encouraged.
  • Attention to detail, excelling in organizing and prioritizing; schedule-driven and results-focused
  • Must be able to work independently as well as part of a team. Must be a self-starter.
  • Efficient time management

Please forward resume, cover letter, and salary requirements to Brandon Boyer, Marketing Coordinator and Publications Manager at bboyer@manncenter.org. No phone calls, please.

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 Education and Community Engagement Summer Intern (2 Positions)

These positions reports directly to the Education Associate and the Vice President of Education and Community Engagement. The Education and Community Engagement Department annually coordinates the Mann Center’s Education and Community Engagement Programs.  These include The Young People’s Concert Series, an outdoor multi-concert series presenting high quality global performances in music, theater, and dance throughout the summer; The Connecting Arts-N-Schools Series, a performing arts outreach initiative in citywide schools during the formal school year; and Judith Gitlin ArtsTeach at the Mann, the Mann Center’s series of workshops and performances held at partner venues in the city or in the on-site Field Education Center. The summer interns will work specifically with The Young People’s Concert Series and the ArtsTeach programs. 

Responsibilities Include (but are not limited to):

  • Assist in development and distribution of programs and study guides for Young People’s Concert Series and ArtsTeach Programs
  • Assist with taking, confirming and tracking performance reservations
  • Assist with coordinating transportation for sponsored schools to education programs 
  • Assist with scheduling for ArtsTeach and other summer events programs 
  • Assist with compiling evaluation data for educational programs maintain thorough records 
  • Attend all scheduled education performances, occasional weekend community engagement events when required and provide assistance for Mann main stage regular season concerts as needed
  • Available May-September with flexible start and end date to be determined upon hire 
  • Other duties as assigned

Requirements:

  • Excellent interpersonal, problem solving, organizational skills
  • Ability to multi-task under tight deadlines
  • Enjoys working with young people
  • Possesses strong telephone and communication skills
  • Proficient in Microsoft Word, Excel, PowerPoint
  • Good eye for detail
  • Able to work independently
  • Must possess own computer/laptop to bring to office for administrative duties
  • Have reliable transportation to venue for education events, off-site community engagement events, etc. 

To apply:  Please send a resume and cover letter to Caitlin Mongan, Education Associate at cmongan@manncenter.org with ‘Education Intern’ as the subject line.  

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Administrative Assistant and Theater Hospitality Internship (Summer)

The Theater Hospitality Intern will work directly with the Administrative Coordinator & Theater Hospitality Liaison to identify and provide solutions to real time customer experience opportunities with a focus on planning and implementation for the Crescendo Restaurant during select Mann events. The intern will also be tasked with the management of buffet reservations through the Formstack platform. The desired candidate will not only have strong customer relations skills, but will also have a history of going to concerts (orchestra, rock, pop, R&B, country, etc.) and a familiarity with the Mann performance schedule. 

This is an unpaid internship for academic credit (if desired). 

Responsibilities Include (but are not limited to):
- Help manage incoming phone calls and provide outstanding customer service both over the phone and in person during Mann events 
- Provide office management support, which includes office supply management, conference room scheduling, mail distribution, and check processing 
- Management of the Formstack database 
- Assist the Administrative Coordinator in identifying theater hospitality needs, standards and solutions by attending select Mann concerts 
- Theater Hospitality observation and enhancement during concerts 
- Assist with the planning and implementation of the Crescendo Restaurant on nights when the restaurant is open
- Other duties as assigned 

Requirements:

- Must enjoy working in a fast-paced environment
- Possess strong interpersonal (both oral and written), problem solving and organizational skills 
- Demonstrated ability to talk with patrons directly to identify issues and advocate solutions real time, or other equivalent "first line" customer contact experience 
- Good analytical skills; proficient in the use of MS software including Excel, Word, Publisher and Power Point 
- MS Access and Formstack experience a plus 

 

To Apply: To apply for the position, please e-mail a resume and cover letter to Bernie McAnena at bmcanena@manncenter.org with the subject 'Administrative Assistant and Theater Hospitality Intern'. No phone calls, please.

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Special Events Internship (Summer)

This position reports directly to the Development Directors per assignment. The Development Department of the Mann Center for the Performing Arts has six full-time employees and is responsible for fundraising for the Mann. Our constituents include Board members, elected government officials, individual donors, corporations and foundations.

Responsibilities Include (but are not limited to):
- Prospect research (on the internet)
- Assisting with the planning and execution of special events, including our 18th Annual Golf Tournament (April 24th) and our annual Party in the Park Gala (date TBD)
- Assisting with the management of volunteers
- Writing thank you and solicitation letters
- General office work includes preparing mailings, maintaining excel spreadsheets, filing, copying, scanning, and answering phones
- Making calls on behalf of development staff to donors, volunteers, board members and other VIPs
- Attendance at select Mann performances, greet and guide Mann patrons and VIP guests

Requirements:
- Must have excellent interpersonal, problem solving and organizational skills
- Must have a very good phone manner and a professional demeanor at all times
- Have strong writing skills
- Must be available in the evening hours to work at select Mann performances
- Ability to multi-task efficiently
- Experience using Excel and Microsoft Word
- Previous experience in a fundraising environment (preferred)

To Apply: Please send a resume and cover letter to Ben Jones, Associate Director of Development at bjones@manncenter.org with ‘Special Events Intern’ as the subject line. Please note there is a 30-hr/week minimum commitment for Development Internships.

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Festival Administrative Internship / Volunteer Opportunity
(Spring through Summer)

Reporting to the Festival Project Manager this role will provide key administrative support to New Frontiers: Launch, Explore and Discover, a curatorial festival scheduled for presentation by the Mann Center for the Performing Arts in 2017.

Responsibilities Include (but are not limited to):
- General administrative duties, online research and data entry.
- Monitor and log master calendar activities.
- Capture minutes for conference calls and meetings.
- Assist with planning travel and hotel accommodations for Festival Artistic Director.
- Assist with the creation and distribution of meeting and travel agendas.
- Assist with the planning and handling of final details for New Frontiers: Launch, Explore, Discover events.
- Serve as additional support on distribution of festival documentation.
- Partner with the marketing and social media department for omni-channel alignment.
- Attendance at all New Frontiers: Launch, Explore, Discover events required.
- Other duties as assigned

Requirements
- Proficient in Microsoft Office Suite.
- Excellent interpersonal, problem solving and organizational skills
- Must have a very good phone manner and a professional demeanor at all times
- Excellent calendar management skills.
- String writing skills.
- A self-starter with the ability to work independently and as part of team.
- Event planning or music industry-related experience is strongly encouraged, but is not required.
- Must have a very good phone manner and a professional demeanor at all times

This position is project based and is intended to correspond with the timeline of our 2017 Festival Programming. As such, preferred candidates should be available from spring 2017–August 2017. This is an unpaid position, however the Mann is happy to provide documentation to receive credit from your college or university. This position can also be a volunteer opportunity for persons looking to gain experience in the fast paced event planning and music industries. Hours will range from 15 – 20 per week, and will include night or weekend event attendance at Festival related activities.

To Apply: Please submit a resume, and cover letter to Maggie Bond, Festival Project Manager: mbond@manncenter.org with the subject line “Festival Administrative Intern/Volunteer”

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Membership & Development Internship (Summer)

This position reports directly to the Development Directors per assignment. The Development Department of the Mann Center for the Performing Arts has six full-time employees and is responsible for fundraising for the Mann. Our constituents include Board members, elected government officials, individual donors, corporations and foundations.

Responsibilities Include (but are not limited to):
- Prospect research (on the internet)
- Assisting with the planning and execution of special events, including our 18th Annual Golf Tournament (April 24th) and our annual Party in the Park Gala (date TBD)
- Assisting with the management of volunteers
- Writing thank you and solicitation letters
- General office work includes preparing mailings, maintaining excel spreadsheets, filing, copying, scanning, and answering phones
- Making calls on behalf of development staff to donors, volunteers, board members and other VIPs
- Attendance at select Mann performances, greet and guide Mann patrons and VIP guests

Requirements:
- Must have excellent interpersonal, problem solving and organizational skills
- Must have a very good phone manner and a professional demeanor at all times
- Have strong writing skills
- Must be available in the evening hours to work at select Mann performances
- Ability to multi-task efficiently
- Experience using Excel and Microsoft Word
- Previous experience in a fundraising environment (preferred)

To Apply: Please send a resume and cover letter to Ben Jones, Associate Director of Development at bjones@manncenter.org with ‘Development Intern’ as the subject line. Please note there is a 30-hr/week minimum commitment for Development Internships.

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